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MECU Credit Union · 1 month ago

Account Services Support Representative (Part Time)

Baltimore, MD

Full-time, Part-time

Hybrid

Entry Level

$15/hr - $19.62/hr

1+ years exp

MECU Credit Union is a not-for-profit financial institution dedicated to enhancing the financial well-being of its members and community. The Account Services Support Representative will provide administrative support to the Call Center staff, manage data, and assist in enhancing member experiences through effective communication and service.

BankingFinanceFinancial Services

Responsibilities

Projects a professional company image through mail correspondence and website email responses

Provides administrative support to Call Center staff

Manage data in spreadsheets and reports

Enter Centrix disputes and mail 30 day letters when appropriate

Assist with maintaining and updating the department procedure manual

Establish secondary account relationships and process CD maturity instructions

Works closely with Call Center staff to assist in enhancing the members experience and meeting service expectations

Qualification

Administrative skillsPC skillsFinancial services experienceMulti-taskingVerbal communicationWritten communicationOrganizational skills

Required

High School Diploma – Required

General Education Degree (GED) – in lieu of H.S. Diploma

One (1) Year – Administrative, Required

Ability to multi-task and operate in a fast-paced environment

Demonstrated administrative skills and ability to work with details

Must display proven PC skills

Must demonstrate excellent verbal and written communication skills

Must be results oriented and well organized

Preferred

One (1) Year – Financial Services, Preferred

Benefits

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.

Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.

Tuition Assistance: Continue your education and professional development with our tuition assistance program.

Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.

Parking Discounts: Enjoy discounted parking to make commuting easier.

Long-Term Care Insurance: Prepare for the future with long-term care coverage options.

Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.