ServiceMaster Restore® · 4 months ago
Disaster Restoration Dept Claims Coordinator
Metairie, LA 70001
Full-time
Onsite
Entry Level
$15/hr - $20/hr
1+ years expServiceMaster Restore® is a leading provider of essential services, and they are seeking a Disaster Restoration Dept Claims Coordinator. The coordinator will manage the claims process, ensuring compliance with service level agreements while providing exceptional customer service and handling logistics for field personnel.
Consumer Services
Responsibilities
Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Qualification
Required
High school diploma/GED required
1-3 years of Xactimate experience required- proficient use Xactimate
Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
Exceptional Customer Service skills
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution
Preferred
Bachelor's Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Benefits
Paid time off
Competitive salary
Dental insurance
Employee discounts
Health insurance
Vision insurance
Company
ServiceMaster Restore®
ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Isaiah Borcsa
Chief Financial Officer
Huey Miller III
Chief Operating Officer
Company data provided by crunchbase