Quest Software · 3 days ago
Customer Reference Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expQuest Software is a global leader in data management, cybersecurity, and platform modernization solutions. They are seeking an experienced Customer Reference Lead to build and scale a global customer references program, transforming customer outcomes into powerful stories that showcase the real-world impact of their solutions.
ConsultingCyber SecurityData IntegrationInformation TechnologyIT InfrastructureIT ManagementManufacturingOnline PortalsSecuritySoftware
Responsibilities
Build and lead Quest’s global customer references program
Develop and execute a global customer reference and advocacy strategy aligned to company growth goals
Build and manage a scalable, cross-functional framework for sourcing, nurturing, and activating top customer advocates, including clear processes for managing reference requests, approvals, and engagement opportunities
Collaborate with customers to develop high-impact partnership announcements, case studies, videos, blogs, and event content that highlight measurable outcomes
Work with creative and content teams to bring these stories to life across marketing campaigns and Corporate Communications
Support Sales and Analyst Relations teams by connecting them with referenced customers who can speak to Quest’s value and results
Cultivate strong, trust-based relationships with senior customer stakeholders, including C-suite and VP-level leaders
Guide customers through storytelling and reference participation that showcases their success authentically and respectfully
Serve as the primary liaison between customers and internal teams for reference activities, ensuring professionalism and a premium experience
Develop metrics and reporting to demonstrate the influence of customer advocacy on pipeline, retention, and brand awareness
Manage a central repository of reference customers and story assets for easy global access
Ensure compliance with customer communication guidelines, legal approvals, NDAs, and usage rights
Continuously refine program processes, technology, and communications to increase efficiency and engagement
Qualification
Required
10 years of experience in customer advocacy, customer marketing, customer success, or related go-to-market functions, preferably within B2B technology or software
Proven ability to build or scale a customer reference or advocacy program in a high-growth or enterprise environment
Demonstrated success in managing relationships with senior-level customer stakeholders; interviewing and writing skills
Strong cross-functional leadership skills; able to influence without authority
Exceptional organizational and project management abilities
A proactive, collaborative mindset and passion for amplifying the customer's voice
Preferred
Experience building scalable, cross-functional programs at a tech company
Experience with advocacy platforms
Familiarity with Salesforce or similar CRM and marketing automation tools
Background in journalism, brand storytelling, or content strategy
Benefits
Competitive pay, annual bonuses, and top-performer recognition.
Comprehensive health, family, and retirement benefits.
Flexible work options, generous PTO, and wellness programs.
Professional growth through learning platforms, mentorship, and leadership programs.
Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
Company
Quest Software
Quest Software is a software manufacturer that develops, manufactures, and supports software used by IT professionals.
1001-5000 employees
H1B Sponsorship
Quest Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (5)
2021 (8)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$350M2025-05-27Debt Financing· $350M
2021-11-29Acquired
1999-08-13IPO
Leadership Team
Tim Page
CEO
Ashish Joshi
President & CFO
Recent News
techbuzzireland.com
2025-12-14
2025-12-13
2025-12-13
Company data provided by crunchbase