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Prime Occupational Medicine · 1 month ago

Manager of Collections and Client Services

Baton Rouge, LA

Full-time

Onsite

Mid Level

3+ years exp

PRIME Occupational Medicine is committed to providing the highest quality medical care for a multitude of businesses. The Manager of Collections and Client Services will oversee key corporate collections, manage client billing lifecycle, and ensure client services are effectively addressed.

Health CarePharmaceuticalStaffing Agency

Responsibilities

Handle heavy volume assignments for key corporate clients to ensure all client issues, specialized billing, internal protocol and the Company's guidelines are followed and met

Build strong relationships with clients to understand their needs by ensuring their billing contracts, etc. are correct and accurate before issuance and other issues that may arise

Identifying new business updates for PRIME and clients by relaying and implementing correct processes correctly

Manage customer relations and address all concerns as point of contact

Monitor the client usage and identify any potential issues that may arise

Acts as a liaison and works closely with internal teams ex: customer care, accounting, and clinics to ensure the best services and accurate information is given to the client on a timely basis

Identifying areas for improvement in the collections process and implementing changes to enhance effciency

Managing all collection processes

Coordinator and oversee specialized billing

Correctly handles incoming and outgoing payments and processes the transactions within an established timeframe

Preparing reports and analyzing accounts status, aging, and collection performance for management review

Create reports for reconciliation and management while observing all relevant regulations

Conduct account receivable meetings

Receive the incoming payment and related remittance

Maintain accurate and up-to-date financial records in accordance with PRIME's policies and procedures

Ensure compliance within financial, state and federal regulations are met

Address customer inquiries

May be required to work overtime and or holidays

May be required to travel

Must have reliable transportation

Other duties as assigned

Qualification

Medical billing experienceAccounts receivable experienceCustomer support skillsRegulationsProblem solving skillsMulti-taskResourceful mindsetCommunication skillsAttention to detail