Sunstate Bank (Miami, FL) · 1 month ago
CSR/Teller
Miami, FL
Full-time
Hybrid
New Grad, Entry Level
$19/hr - $19/hr
0+ years expSunstate Bank is dedicated to providing a complete range of banking services to its customers. The Customer Service Representative/Teller is responsible for opening and maintaining accounts, cross-selling products, and ensuring compliance with banking regulations while delivering excellent client service.
BankingFinance
Responsibilities
Provides a complete range of banking services to customers including but not limited to opening new accounts, maintaining existing accounts and obtaining the necessary and proper information to process new and existing accounts
Explain the different types of deposit account products and services available to new and existing customers
Assist customers in selecting the most appropriate products and services to meet their financial needs
Open new personal and business accounts after performing Chexsystem verifications (including OFAC), reviewing identifications, reviewing required documentation such as articles of incorporation, and performing Sunbiz search and Google string searches as merited for the type of account and in accordance to the Bank’s policies and procedures for deposit accounts
To perform analysis and reviews of all new accounts documentation to ensure compliance with CIP/CDD/EDD policies and procedures
Accurately prepare account documentation and perform data entry on Bank’s core system
Ensures that all new accounts are opened according to bank policy and regulatory guidelines
Ensures that all account documentation is properly completed and routed to the appropriate department in a timely manner
Ensures that the risk profiles and risk ratings are established in the Bank’s BSA/AML monitoring system immediately following account opening
Follows up with account officer to ensure the profiles have been reviewed and approved. As necessary works with account officer to complete pending information
Uploads documentation for the new account to the Bank’s archival system within the established timeframes
Promotes and cross sells all Bank products and services including loans, remote deposit services, merchant services, and debit cards
Provides and maintains a professional and business like atmosphere within the branch
Promotes and encourages the highest standards in customer service
Participates in the other branch functions on a daily basis, such as: assisting in the safe deposit box area, assisting officers compiling information related to customer transaction activity, performing change of address, and placing stop payments
Assists customers with debit card related issues including claims
Receives and processes customer internal transfer requests adhering to established Bank policies and procedures
Receives and processes customer wire transfer requests adhering to established Bank policies and procedures
Promptly greets customers and answers incoming calls providing prompt resolutions to customer inquiries
Proactively and reactively contacts clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships
Serves as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the branch
Responsible for attending applicable training classes and completing computer based training
Stays abreast of all policies and procedures to ensure compliance with current guidelines
Ensures all operations procedures are followed as outlined in the Branch Operations Platform Manual, Teller Manual, and Security Manual
Undergo periodic training provided by Bank in order to stay current on Bank’s BSA/AML/OFAC program covering both general as well as job specific aspects of the regulations
Stay alert and vigilant at all times in observing branch customers’ transactions particularly with respect to any activities that could be considered unusual or suspicious
Performs teller functions as needed
May perform other duties and responsibilities as needed and requested by Bank management
Customer Service Representative may be assigned a teller number to assist the teller line during peak times
Volunteers in bank sponsored community events
Provides professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business
Assists Branch Manager in performing monthly cash counts and negotiable instrument audits
Assists Branch Manager is performing daily OFAC reviews and verifications
Provides training and guidance to new tellers
Serves as a resource to tellers in understanding procedures, reviewing out of balance conditions, and reviewing transactions
Performs regular paying and receiving functions including: Cashes checks and processes withdrawals, pays out money after verification of signatures, customer balances, and OFAC
Receives deposits, verifies cash, reviews endorsements, and issues receipts
Receives loan payments after verifying core system
Sells cashier’s checks after verification of signatures, customer balances, and OFAC (requester and originator). Accurately logs the transaction
Performs credit card cash advances for customers
Redeems savings bonds
Prepare change orders for commercial customers
Perform ATM cash balancing procedures, replenish cash as needed and processes deposits
Services Night Drop and processes deposits
Accurately complete logs for cashier’s checks and currency shipments
Completes currency transaction reports accurately and documents the nature of the transaction
Balances cash drawer at the end of the day. Reports any and all discrepancies to the supervisor
Processes end of day work by running the items through the branch capture system
Verifies area to ensure all negotiable instruments, teller work, and cash drawers have been secured for branch closing
Promotes and encourages the highest standards in customer service
Records daily time worked through the Bank’s timekeeping system
Maintains controllable differences and forgeries to a minimum
Ensures all operations procedures are followed as outlined in the Branch Operations Platform Manual, Teller Manual, and Security Manual
Undergo periodic training provided by Bank in order to stay current on Bank’s BSA/AML/OFAC program covering both general as well as job specific aspects of the regulations
Performs branch responsibilities as needed by servicing customers and opening accounts
May perform other duties and responsibilities as needed and requested by Bank management
Qualification
Required
High school diploma or equivalent
At least six months of recent sales or cash handling experience in a retail environment
Demonstrated ability to deliver excellent client service and provide team support
Ability to successfully complete all core and compliance training
Knowledgeable of computers and standard office equipment
May require standing for long periods of time while attending customers
Good written and verbal communication skills
Excellent interpersonal, organizational, and analytical skills
Knowledge of financial services and regulatory compliance: Consumer Compliance, Deposit Compliance Regulations, Lending Compliance Regulations, Know Your Customer, Customer Identification Program, BSA/Anti-money Laundering, and OFAC
Excellent follow-up skills
Proficient in use of the Internet
Proficient in Microsoft programs: Outlook, Excel and Word
Proficient in the use of banking software: Horizon, Horizon Teller, FIS Image Center, Verafin, and E-Wire
Contributes to building a positive team spirit; supports everyone's effort to succeed
Commitment to the Bank's customer service staff members' promise
Adherence to Sunstate Bank's approved Policies and Branch Operations Platform Manual and Teller Operations Manual
Adherence to Sunstate Bank's attendance and punctuality policies
Adherence to Sunstate Bank's Code of Ethics, Policies and Procedures
Adherence to Sunstate Bank's regulatory and compliance training program
Flexibility to work in any location within the Sunstate Bank system and on Saturdays according to branch schedules
Preferred
Sales experience preferred
Bilingual skills (English/Spanish/Portuguese) a plus
Company
Sunstate Bank (Miami, FL)
Sunstate Bank is a locally owned and operated financial institution providing complete financial services and products to the Miami-Dade and surrounding areas.
11-50 employees
H1B Sponsorship
Sunstate Bank (Miami, FL) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Early StageLeadership Team
Gustavo Acevedo
SVP, BSA/AML OFAC Officer
Company data provided by crunchbase