C1 · 1 month ago
Director, Services
US-MN-Bloomington
Full-time
Onsite
Director/Executive
$133K/yr - $165K/yr
8+ years expC1 is the foremost, single-source provider of advanced communications and data technology for business. The Service Director is responsible for leading a team to provide high-level consultative infrastructure-related services to clients, overseeing the delivery of marketable services and ensuring client satisfaction.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Researches and evaluates client system and storage infrastructure and architecture; draws conclusions; and develops recommendations in accordance with engagement objectives
Identifies and resolves project issues with clients
Supports sales team with proposal responses, SOW preparation, pre sales efforts
Ensures installation/implementation of server, storage and software solutions
Implements solutions and manages large-scale, mission-critical storage environments
Delivers briefings, status reports, presentations, and milestone deliverables to clients and prospects
Promotes and practices teamwork within and with client project personnel
Imposes the highest practical level of quality in all assignments
Identifies, and communicates to the client, the value inherent in work being performed and the importance of each deliverable
Identifies client prospects, and engagement opportunities within those projects
Works with Sales personnel, the Practice Managers, and Management to pursue opportunities
Writes proposal components or letters of understanding, as needed, to respond to RFPs and other marketing situations
Works with the Practice Managers and Management to develop and/or adopt specific techniques for addressing client needs in an assigned area
Cultivates strong client relationships, which lead to further work with existing clients
Maintains a current understanding of relevant technical issues through self-training, reading, hands-on experience, coursework, and attendance at briefings and conferences for the highest level of intellectual understanding of Best Practices
Maintains relationships with vendor personnel at appropriate levels as a resource for obtaining correct and current information about products, strategies, and approaches
Cultivates relationships with partners, suppliers in order to develop and share understanding of technology roadmaps within C1S
Converts detailed understanding of products and services into C1 Solution’s, which are valuable to clients, in a specified area of IBM’s Power technology
Qualification
Required
8 to 10 years of Data Center and implementation experience
Minimum 5 years previous supervisory experience
Certified with IBMs technology (Power7, AIX, PowerHA, TSM)
At least 5 years of experience with AIX
At least 3 years of experience with PowerVM
At least 3 years of experience with VMware or a competitive virtualization software solution
Knowledge of Storage Area Networks and IBM branded storage (V7000, SVC, XIV, DS8K, DS5K)
Knowledge of Storage Area Networks (SAN) utilizing ISCSI
Detail oriented and willing to work as part of a team
Customer service oriented to provide the highest level of customer satisfaction
Strong troubleshooting, research and communications skills
Ability to multitask on multiple clients' needs
Preferred
Experience with different SAN hardware preferred
Experience with Backup Solutions & Server hardware preferred
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
H1B Sponsorship
C1 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase