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Boyd Gaming · 1 month ago

Slot Customer Service Attendant

2717 Delta Downs Drive, Vinton, LA, United States

Full-time

Hybrid

New Grad, Entry Level

Boyd Gaming Corporation is one of the premier casino entertainment companies in the United States. They are seeking a Slot Customer Service Attendant to ensure an optimal gaming experience for guests by maintaining slot machine operations and providing exceptional customer service.

CasinoGamblingGaming

Responsibilities

Perform essential maintenance on slot machines, including unlocking doors, clearing jams, and replenishing paper supplies to ensure continuous operation

Accurately complete jackpot documentation, adhering to strict compliance and regulatory standards

Establish and maintain professional relationships with guests and team members to promote a positive gaming environment

Utilize radio communication effectively to relay important information and updates to relevant personnel

Monitor the gaming floor to ensure a safe, clean, and well-maintained environment for all patrons and staff

Implement and maintain proper key control procedures to safeguard casino assets

Process and deliver jackpot payouts to winners in accordance with established protocols and security measures

Qualification

Slot machine maintenanceMonitoring gaming floorKey control proceduresJackpot payout processingAttention to detailEffective communicationCustomer serviceGaming regulationsInterpersonal skills

Required

Proficiency in slot machine maintenance, including the ability to perform basic repairs such as unlocking doors, clearing jams, and replenishing supplies

Attention to detail and accuracy in completing jackpot documentation in compliance with regulatory standards

Strong interpersonal skills to establish and maintain professional relationships with guests and team members

Effective communication abilities, including proficient use of radio equipment for relaying important information

Vigilance in monitoring the gaming floor to ensure a safe, clean, and well-maintained environment

Understanding of and commitment to proper key control procedures to safeguard casino assets

Ability to process and deliver jackpot payouts in accordance with established protocols and security measures

Commitment to providing exceptional customer service in a fast-paced gaming environment

Candidates must be at least 21 years of age and able to obtain and maintain required gaming licenses

Preferred

Knowledge of gaming regulations and compliance requirements

Previous experience in a casino environment

Company

Boyd Gaming

Glassdoor3.4

Boyd Gaming Corporation is one of the nation’s leading casino entertainment companies, but we’re so much more than that! We're a billion-dollar, publicly-traded company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders.

Founded in 1975