Gather Federal Credit Union · 3 months ago
Call Center Representative
Lihue,HI,US
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hr
0+ years expGather Federal Credit Union is seeking a Call Center Representative to provide information and handle member service inquiries. The role involves processing transactions, promoting credit union products, and ensuring a positive member service experience through various communication channels.
BankingFinanceFinancial Services
Responsibilities
Responsible for processing a wide range of member account transactions and account servicing tasks, including but not limited to transfers, payments, stop payments, and transaction adjustments
Conducts a variety of account maintenance tasks including but not limited to products or services, updating account types, and updating member info
Card-related responsibilities include but are not limited to ordering new cards, assisting with lost or stolen cards, blocking and unblocking cards, travel notes, card controls and limits, and filing card disputes
Assists members with digital banking services including but limited to mobile check deposits and enrollments, online banking, bill pay, ACH, Zelle, and mobile wallet platforms such as Apple Pay
Serves as a knowledgeable resource for members, promoting and cross selling credit union products and services including but not limited to IRAs, certificates, consumer and mortgage loans, all account types, and safe deposit boxes
Educates and promotes the use of electronic services including but not limited to online banking, mobile deposits, bill pay, overdraft protection, and member privilege
Supports loan-related inquiries by assisting with application processes, scheduling appointments, quoting rates and payments, updating payment schedules, and reviewing application statuses
Replies to incoming emails posted to the general email box and forwards to the appropriate staff member when necessary
Responds to calls and emails from the overflow contact center and takes ownership of member issues to ensure resolution
Responds to member inquiries received via live chat, home banking messaging, and text messaging platforms in a timely and professional manner
Represents the credit union in a courteous and professional manner by delivering prompt, efficient, and accurate service
Responsible for researching and resolving a variety of member questions, concerns, or complaints
If research requires an extended timeframe, ensure timely follow-up to maintain member satisfaction
Ensures that all credit union member and employee related business are kept in strict confidence
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
Associate's degree from an accredited college; or a High School graduate plus six (6) months experience in a financial institution
A high school degree or GED is required
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience
Must be capable of climbing / descending stairs in emergency situation
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must be able to read and carry out various written instructions and follow oral instructions
Must be able to speak clearly and deliver information in a logical and understandable sequence
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Must be capable of exercising highest level of discretion on both internal and external confidential matters
Benefits
Paid Holidays
Birthday Time Off
On Demand Flexible Pay Checks
$1,000 Employee Referral Incentive
Medical, Vision, Drug, and Dental coverage
401(K) Retirement Plan and Defined Benefit Cash Balance Retirement Plan
Paid Time Off
Weekends Off
Educational Reimbursement
Flexible Spending Plan and Options with Aflac
Life & Long-Term Disability Insurance
Employee Loan Discount
Wellness Reimbursement
Company
Gather Federal Credit Union
Gather Federal Credit Union provides financial products and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
KJ Grinde
vCISO - InfoSec, Compliance & Risk Mgmt. Partner
Recent News
2025-11-19
2025-08-21
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