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GFL Environmental Inc. · 2 weeks ago

National Accounts Customer Service Coordinator

Raleigh, NC

Full-time

Onsite

Entry Level

1+ years exp

GFL Environmental Inc. is seeking a National Accounts Customer Service Coordinator to provide superior customer service to National Accounts. The role involves coordinating service inquiries, investigating customer issues, and maintaining customer accounts to ensure high-quality service delivery.

Environmental ConsultingGreenTechWaste Management

Responsibilities

Serve as the primary Customer Service representative for large national accounts by handling service inquiries, submitting service orders to branches and third-party contractors (subhaulers) via company systems, and investigating customer issues

Deliver superior customer service by providing 24/7 on-call support

Assist in troubleshooting customers’ equipment failures and maintenance issues

Collaborate with other National Accounts team members, branch personnel, and stakeholders from other departments across GFL to research issues and obtain resolution

Work with third-party contractors to ensure on-time service delivery and resolution of issues

Partner with the Sales and Pricing team, as needed, regarding third-party contractor pricing and contracting questions

Answer customer emails and calls professionally and promptly with a positive demeanor

Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate

Assemble data collected in organized and systematic fashion leveraging existing tools, such as Google Workplace Applications, Tower, TRUX, GFL 1, and other web-based applications as needed

Qualification

Customer serviceProblem-solvingGoogle Workplace ApplicationsData entryEnvironmental services knowledgeTower knowledgeTRUX knowledgeGFL 1 knowledgeTime managementAttention to detailCommunication skillsOrganizational skills

Required

1-3 years of experience in sales or customer service

Education: High school diploma or GED

Ability to effectively communicate both orally and in writing with multiple stakeholders

Desire and ability to deliver high quality customer service

Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate

Highly organized with demonstrated time and task management skills

Ability to pay attention to detail and maintain accuracy

Strong problem-solving skills

Working knowledge of Google Workplace Applications

Experience entering data and generating reports from computer systems

Preferred

Working knowledge of Tower, TRUX, and GFL 1 is a plus but not required

Understanding of environmental services industry is a plus but not required

Company

GFL Environmental Inc.

Glassdoor3.2

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.

Founded in 1995

Sterling Heights, Michigan, USA

10001+ employees