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Extell · 4 weeks ago

Senior Desktop Support Engineer

New York, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $95K/yr

5+ years exp

Extell Development Company is a nationally acclaimed real estate developer, and they are seeking a Senior Desktop Support Engineer to maintain the reliability, performance, and security of their end user computing environment. The role involves resolving complex technical issues, deploying and maintaining systems, and mentoring junior team members while ensuring a seamless experience for all internal users.

Building MaintenanceProperty DevelopmentReal Estate

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve advanced hardware, software, and connectivity issues

Perform regular maintenance on desktops, laptops, and peripheral devices

Install, configure, and deploy new systems and business applications

Conduct system deployment and imaging tasks

Provide advanced technical support via phone, email, and in person

Manage and prioritize tickets using Extell’s service management platform

Conduct system backups and data recovery

Monitor and optimize desktop performance across the Extell enterprise

Collaborate with Network and Infrastructure teams on cross-team issues

Create and maintain IT documentation and technical knowledge articles

Mentor junior support staff and provide technical leadership

Support IT initiatives including hardware refreshes and software rollouts

Implement and maintain Extell’s IT security policies and procedures

Manage user accounts, permissions, and access rights

Coordinate vendor-supported repairs and warranty services

Perform asset management and lifecycle tracking

Conduct software and hardware audits for licensing compliance

Recommend improvements to Extell’s desktop support operations

Resolve escalated hardware and software issues

Perform maintenance and updates across end user devices

Deploy systems and applications for new hires and existing staff

Conduct system deployment and imaging tasks

Follow internal processes for onboarding, offboarding, and purchasing

Manage inventory, including tracking equipment and updating asset records

Deliver high-level support across Extell offices, properties, and teams

Track and manage tickets through Extell’s service management platform

Support and troubleshoot video conferencing calls, room systems, and meeting setups

Ensure the desktop environment is stable and secure

Document procedures and update internal guides

Support IT projects including migrations and upgrades

Mentor junior technicians and support staff

Enforce Extell’s IT security standards

Manage user access and permissions

Coordinate vendor-supported repairs and warranty claims

Support after-hours or on-call needs

Advise on process improvements and technology enhancements

Qualification

Troubleshooting hardware/softwareWindows supportActive DirectoryIT security standardsMicrosoft Office SuiteRemote support toolsData recoveryDocumentation skillsMentoring junior staffVendor coordinationIT asset managementCollaboration with teamsCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 5 years of experience in desktop support or a similar technical role

Strong proficiency in troubleshooting advanced hardware and software issues

Extensive experience supporting Windows environments

Familiarity with desktop and laptop repair and maintenance

Advanced knowledge of Microsoft Office Suite and core business applications

Experience with Active Directory, user management, and permission administration

Hands-on experience with remote support tools and enterprise ticketing systems

Solid understanding of network protocols and desktop network troubleshooting

Experience deploying and configuring new hardware and software

Knowledge of IT security standards and cybersecurity fundamentals

Proficiency with system backups, imaging, and data recovery

Strong documentation skills for technical processes and troubleshooting guides

Ability to handle multiple tasks and prioritize high-volume support tickets

Excellent verbal and written communication skills

Experience mentoring junior staff and providing technical guidance

Experience coordinating vendor services, repairs, and warranty support

Familiarity with IT asset management and inventory tracking

Ability to work collaboratively with Extell's Network, Infrastructure, and Security teams

This is a one-site role and requires you to be onsite every day

Availability to participate in an on-call rotation as needed

Preferred

Certifications such as CompTIA A+, MCP, or similar preferred

Benefits

Medical, Dental, and Vision Insurance

Company-Paid Life and AD&D Insurance

Company-Paid Short- and Long-Term Disability

401(k) Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Company

Extell

Extell is a real estate developer of residential, commercial, retail, hospitality, and mixed-use properties.

Founded in 1989

New York, New York, USA

201-500 employees

https://extell.com/

H1B Sponsorship

Extell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2022 (2)

2021 (1)