Decagon · 6 days ago
Agent Success Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$160K/yr - $220K/yr
4+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The Agent Success Manager will partner closely with customers to guide deployments and ensure they achieve meaningful outcomes, while collaborating with Product and Engineering teams to influence product strategy based on customer needs.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Qualification
Required
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Preferred
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Benefits
Comprehensive medical, dental, and vision benefits.
Flexible vacation policy—take what you need to recharge.
Daily meals and snacks to keep you energized and focused.
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase