Goodwill of Silicon Valley · 1 month ago
Donated Goods Sorting & Training Specialist
San Jose, CA, USA
Full-time
Onsite
Entry Level
$32/hr - $35/hr
1+ years expGoodwill of Silicon Valley is dedicated to improving employment opportunities and providing economic independence. The Donated Goods Sorting & Training Specialist is responsible for training sorters and pricers on processing donated goods, collaborating with management to meet production goals, and ensuring adherence to operational and safety procedures.
CommunitiesHealth CareLifestyleNon ProfitRetail
Responsibilities
Train incoming and existing sorters and pricers on how to properly process donated goods (clothing, houseware, books, toys, jewelry, shoes, home décor) through pre-sorting, sorting, grading, cleaning, hanging, and pricing
Assist in training production specialists in standard operating procedures and task execution
Collaborate with District Managers and Store Managers, trainers, and retail leaders to ensure sorter production and sell-through goals are met
Deliver in-store and hands-on training on sorting, pre-sorting, pricing practices
Coach store teams on identifying and preparing items for retail and e-commerce sales according to quality standards
Train sorters and managers on pricing practices using established pricing guidelines
Provide performance-based coaching to improve speed, accuracy, and efficiency
Monitor sorter and pricer productivity and assist in retraining underperforming team members
Ability to read and understand company metrics in DOMO
Follow up with trained employees at regular intervals to assess retention, application of skills, and identify further coaching needs
Track and document employee training progress, performance metrics, and ongoing development needs
Participate in training sessions and support coordination of virtual training when needed
Ensure adherence to Goodwill’s operational and safety procedures
Maintain communication with store managers and district managers to ensure effectiveness and consistency
Perform other duties as assigned
Qualification
Required
Proficient in the English language
Valid California Driver's License
Reliable vehicle
Preferred
Spanish proficiency desired
1-2 years of relevant experience in Retail Production preferred
1-2 years experience delivering in-person training preferred
Company
Goodwill of Silicon Valley
Goodwill of Silicon Valley is to improving the quality of life for all residents of Silicon Valley.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Baker
Chief Executive Officer
Recent News
2025-12-10
2025-11-06
2025-01-11
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