Old National Bank · 3 weeks ago
Digital Consumer Lending Spec
Joliet, IL
Full-time
Hybrid
Entry, Mid Level
$18/hr - $35/hr
2+ years expOld National Bank has been serving clients and communities since 1834, and they are seeking a Digital Consumer Lending Specialist to provide superior customer service for each client interaction. This role focuses on building full financial relationships with clients primarily in consumer lending, utilizing various communication channels.
BankingFinancial ServicesWealth Management
Responsibilities
Shows a dedication to delivering a superior customer experience with each client regardless of the request
Builds strong relationships with clients by understanding their complete financial profile and making recommendations for additional products and services that will help the client and grow the relationship
Consistently identifies product and service referrals across all bank business lines which benefit our clients ensuring a warm handoff to the appropriate partner
Demonstrates a strong support and focus on the goals of the Solution Center and directs efforts towards meeting them
Displays the highest level of knowledge and expertise in consumer lending through completing and processing lending applications which includes understanding underwriting needs of complex consumer lending products
Supports the Solution Center service level goals through balancing loan inquiries (leads), loan applications, and fielding client chats and calls in queues as assigned
Acquires and maintains knowledge of all regulatory, compliance and company policies and procedures
Attends and completes required compliance training
Performs job responsibilities following all regulatory, compliance and company/Old National Bank policies and procedures
Consistently delivers on call evaluation metrics aligned with providing a superior client experience and displaying highest level of knowledge and expertise in consumer lending
Collaborates with the Solution Center team by sharing success stories and ideas, tips and coaching that could improve the effectiveness of each Specialist
Develops strong relationships and partnerships with banking center bankers and operational teams
Performs account maintenance requested by clients and management within specified authority
Meets attendance and scheduling requirements for required shirts including Saturday rotations
Performs other duties as assigned
Qualification
Required
Bachelor's degree in business and/or finance preferred or equivalent work experience
Minimum of 2 to 3 years consumer lending experience. Call center experience
Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking
Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register
Pleasant manner in dealing with bank clients
Ability to multitask and perform well under pressure, along with being self-motivated
Must have good communication skills
Good mathematical aptitude
Proficiency with Microsoft products and Bank software products
Expected to participate in appropriate classes and training as required by management
Preferred
3 to 5 years of banking experience preferred
Benefits
Medical, dental, and vision insurance
401K
Continuing education opportunities
Employee assistance program
Company
Old National Bank
Old National Bank is a regional bank providing you with additional provides account choices, expanded convenience, and greater control.
1001-5000 employees
H1B Sponsorship
Old National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$400M2024-11-25Post Ipo Equity· $400M
1984-12-04IPO
Leadership Team
James Sandgren
CEO - Commercial Banking
Timothy Burke
President & Chief Operating Officer
Recent News
2026-01-19
2026-01-13
Company data provided by crunchbase