Sysmex America, Inc. · 1 month ago
Specialist I, Clinical Applications
US-MD
Full-time
Onsite
Mid Level
3+ years expSysmex America, Inc. is a leading provider of innovative diagnostic equipment and information-management systems, headquartered in Lincolnshire, Illinois. They are seeking a Clinical Applications Specialist I to support the integration of equipment and middleware in laboratory environments, providing training and technical support to ensure successful customer implementation and satisfaction.
Health Diagnostics
Responsibilities
Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories: Plan the implementation process. Work with customers to take ownership of the instrument. Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on newly installed instruments. Manage the integration process to meet customer expectations and timeline
Perform troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency: Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions. Recognize and communicate product issues, complaints, and potential improvements
Develop and implement training programs (workshops and onsite training) for customers and Technical Services to maintain desired levels of customer satisfaction and referenceability
Manage time, territory, and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the installation and implementation process. Responsible for supporting the systems assigned to their territory and greater geography to meet business demands. Accomplish results individually and in collaboration on teams and work groups
Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives
This individual must possess strong interpersonal, persuasive, problem solving and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude, and strong desire to set and achieve goals
Provide both pre-sale and post-sale support. Pre-sale support includes delivering technical presentations, support of Sysmex Express and instrument Demos, working trade shows, and performing evaluations as
Responsible for managing company assets and expenses within company guidelines
Other duties as assigned
Qualification
Required
Bachelor's degree and 3-5 years experience OR an Associate's degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience, which may include experience in the Armed Forces
Active ASCP or CLS certification required
Working knowledge and solid CLIA/COLA experience necessary
Strong written and oral communications skills required
Highly visible position to the external customer requiring extensive interpersonal contact. Professional conduct necessary at all times even under stressful conditions
Demonstrated ability to analyze, problem solve and evaluate technical/IT data. Ability to assemble thoughts and conclusions into cogent and persuasive format, present professionally and gain acceptance / buy-in
Demonstrated ability to execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues (e.g. instrument operation, workflow and middleware)
Demonstrated ability to both independently and collaboratively solve complex technical, rules and workflow concerns (e.g. instrument and/or system troubleshooting)
Preferred
Supervisory experience highly desirable
Experience with LIS, HIS or WAM preferred
Strong Hematology experience preferred
Strong presentation and persuasive skills highly desirable
Company
Sysmex America, Inc.
Sysmex America, Inc.
1001-5000 employees
H1B Sponsorship
Sysmex America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (3)
2023 (5)
2022 (7)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-07-25IPO
Leadership Team
Andy Hay
Chief Executive Officer
Chris Cappella, CPA
Chief Financial Officer
Recent News
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