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Corbus Pharmaceuticals · 1 month ago

Helpdesk/Systems Administrator

Norwood,MA,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Corbus Pharmaceuticals is committed to developing innovative new medicines that improve lives. They are seeking a Helpdesk/Systems Administrator responsible for providing technical support to end users and maintaining IT infrastructure to ensure efficient operations.

Pharmaceuticals

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for employees seeking technical assistance via phone, email, or the ticketing system

Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices

Install, configure, and maintain workstations, printers, and peripheral devices

Manage IT onboarding and offboarding, including orientation and access provisioning

Administer and monitor endpoint security tools such as Malwarebytes, OpenDNS/Umbrella, Druva (for laptop backups), and Proofpoint email security

Utilize and manage computer management tools (e.g., NinjaOne)

Oversee vulnerability and patch management tools

Manage user accounts, permissions, and access within Active Directory, Microsoft 365, Egnyte, SharePoint, and other equivalent systems

Support Zoom Workplace and Zoom Rooms

Maintain detailed documentation of support requests, resolutions, and system configurations within the helpdesk system

Administer and monitor servers, network equipment, and cloud infrastructure (e.g., OKTA, Active Directory, Azure, M365)

Perform regular system maintenance, backups, and patch management to maintain security and uptime

Monitor system performance and implement optimizations to enhance reliability and efficiency

Support and maintain network infrastructure, including Meraki routers, switches, firewalls, and wireless access points

Assist in the planning and deployment of IT projects, such as system upgrades and software rollouts

Develop and utilize PowerShell scripts or other automation tools to streamline administrative tasks

Implement and enforce IT security best practices and policies

Monitor and respond promptly to security alerts and incidents

Manage endpoint protection tools and ensure compliance with company security standards and policies

Qualification

Windows operating systemsActive DirectoryMicrosoft 365Networking fundamentalsPowerShell scriptingIT security best practicesCloud infrastructureTroubleshooting skillsCustomer service skillsCertifications CompTIA A+Certifications Network+Certifications Microsoft CertifiedProblem-solving skillsCommunication skillsTime management

Required

Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent work experience

2–5 years in an IT support and/or systems administration role

Strong troubleshooting and problem-solving skills

Proficiency with Windows operating systems

Familiarity with Microsoft 365, Active Directory, Azure, and other SaaS platforms

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Excellent communication and customer service skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred

Certifications (Preferred) include CompTIA A+, Network+, or Microsoft Certified: Systems Administrator (or equivalent)

Working Conditions include standard office environment with occasional after-hours or on-call support. May require lifting and installation of IT equipment (up to 40 lbs)

Company

Corbus Pharmaceuticals

Corbus Pharmaceuticals Holdings, Inc.

Founded in 2014

Norwood, Massachusetts, US

51-200 employees

https://www.corbuspharma.com/about/careers

H1B Sponsorship

Corbus Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (3)

2020 (1)