ZOLL Medical Corporation · 1 day ago
Product Integration & Support Lead
Chelmsford, MA
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $135K/yr
5+ years expZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. The Product Integration & Support Lead is responsible for driving the successful introduction, integration, and ongoing support of ZOLL's products within the Global Service organization, providing technical leadership and managing projects to ensure service readiness and support.
Health CareMedical DeviceSoftware
Responsibilities
Operate as the service lead for new product introduction (NPI), working with service leadership to ensure all requirements are captured, validated, and implemented
Coordinate with R&D, Operations, Quality, and Product Management to ensure new and updated products are serviceable and have the required support post-launch
Ensures completion of service readiness activities including service documentation, test methods, repair workflows, and training content
Ensure training is developed and delivered for depot technicians and global service teams during NPI and for major product or documentation updates
Lead, plan, and coordinate cross-functional projects related to new product introduction, service improvements, process redesign, and technical initiatives
Ensure timely completion of deliverables by monitoring progress, escalating roadblocks, and adjusting timelines as required
Facilitate regular project meetings, maintaining clear communication between Service, R&D, Operations, and Quality
Support the standardization of service processes and process changes across international offices to ensure consistency and compliance with ZOLL quality standards
Act as a strong voice for ZOLL technical service, ensuring service needs and challenges are represented in design reviews, quality meetings, and cross-functional initiatives
Establish strong relationships with engineers and stakeholders across the company to support product lifecycle discussions, feedback loops, and escalation management
Oversee task assignments, scheduling, and coordination of work across sustainability and automation engineers
Provide technical guidance to ensure high-quality execution of assigned work and strong cross-functional alignment
Set priorities for the support engineering team and ensure consistent execution of product ownership responsibilities
Maintain visibility into product performance, recurring failure modes, and service process gaps, using this insight to drive continuous improvement
Provide leadership in identifying and implementing improvements to repair processes, test methods, and service workflows, as well as potential automation opportunities
Other duties as required
Qualification
Required
Bachelor's Degree Electrical Engineering, Mechanical Engineering, Industrial Engineering, Systems Engineering, or a related technical discipline required
At least 5+ years of experience in a medical device or other highly regulated electro-mechanical environment required
Preferred
Experience managing or coordinating engineering change processes preferred
Experience leading cross-functional readiness or NPI teams preferred
Experience leading or mentoring technical teams preferred
Experience supporting product lifecycle management or sustaining engineering functions preferred
Familiarity with ISO9001/ISO13485 quality systems preferred
Experience with data visualization tools is a plus preferred
Benefits
This position is eligible for an annual bonus in accordance with the company's bonus plan.
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Company
ZOLL Medical Corporation
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Rennert
CEO
Aaron Grossman
Chief Legal Officer
Recent News
2026-01-13
Business Wire
2025-12-19
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