Fortune Brands Innovations · 1 month ago
IT Technical Support Agent
2333 Eastbrook Drive, Brookings, South Dakota
Full-time
Onsite
Entry, Mid Level
$45K/yr - $65K/yr
2+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. As the IT Technical Support Agent, you will be responsible for supporting key infrastructure functions, troubleshooting hardware and software, and providing on-site assistance for end users with level 1 and level 2 Infrastructure issues.
Consumer GoodsSecurity
Responsibilities
Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles
Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users
Assist with IT desktop deployments and image improvements
Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners
Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues
Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve
Installation and wiring of computer and networking equipment
Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
Ability to work with IT vendors as needed, to solve problems
Qualification
Required
Minimum of Associate's degree in IT/IS related discipline
2+ years of work experience in service desk support and desktop support
2+ years of IT Desktop and Device problem solving experience
2+ years of customer service experience
Experience handling IT service desk issues, specifically around MS Windows desktops
Experience with Microsoft Active Directory and basic understanding of account management
Experience with printers and bar scan devices
Demonstrated troubleshooting experience
Mobile device support experience (application installation, email configuration, etc.)
Computer hardware repair and restoration experience
Ability to diagnose and work with Windows 11 operating system devices
Experience with ITIL and the use of in-house ticketing systems
Experience using ServiceNow technology to track and drive project management performance tracking
Customer service-oriented experience
Solid Communication Skills
Benefits
Robust health plans
A market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Company
Fortune Brands Innovations
Fortune Brands Innovations is an industry-leading home, security and digital products company.
10001+ employees
H1B Sponsorship
Fortune Brands Innovations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$900M2022-03-28Post Ipo Debt· $900M
2011-10-04IPO
Leadership Team
Todd R. Teter
Senior Vice President and General Manager Global Plumbing Group House of Rohl
Recent News
2025-10-31
2025-07-21
Company data provided by crunchbase