OPSWAT · 2 weeks ago
CRM System Architect
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expOPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivering an end-to-end platform for organizations to protect their networks and ensure compliance. The CRM System Architect will design and manage the Go-to-Market technology stack, collaborating with various operations teams to streamline processes and improve system integrations.
Cyber SecurityDeveloper APIsEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with our NetSuite for billings
Own the vision and roadmap for CPQ (DealHub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes
Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy)
Own the solution design & project implementation planning of data flow between SugarCRM, DealHub, and all GTM systems, including but not limited to: ZoomInfo, SalesLoft, Cognism, HubSpot, LinkSquares, JIRA, CaptivateIQ, NetSuite, and our Data Master (Fabric Lakehouse)
Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it
Own CRM system sandboxes and make sure they are refreshed on a regular basis
Design CRM access control following principle of least privilege (PoLP)
Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention & backup policy
Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance
Ensure proper documentation, architectural diagrams are updated on Confluence
Research, recommend & participate in new solution evaluation & vendor engagement to make sure new tools can be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems
Qualification
Required
8+ years of experience as a Solution Architect, Systems Architect, or GTM/RevOps Systems Lead supporting enterprise-grade quote-to-cash environments
Hands-on experience designing and integrating multiple CRM platforms (e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365)
Strong proficiency with CPQ systems—ideally DealHub—including workflow design, quoting configuration, approval routing, and SKU/pricing architecture
Demonstrated ability to integrate and manage complex integrations across GTM systems, including: Marketing automation (HubSpot or similar), Sales engagement platforms (SalesLoft, Outreach, Cognism), Data enrichment tools (ZoomInfo, Clearbit), Contract/CLM tools (LinkSquares), Finance / ERP systems (NetSuite), Ticketing & product systems (JIRA)
Experience architecting data flows, APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development
Deep understanding of quote-to-cash, subscription lifecycle management, order management, and billing workflows
Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a more rationalized tech stack
Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology
Strong capability in access control design, security best practices, and implementing principle of least privilege (PoLP)
Familiarity with data lakes / lakehouses (e.g., Fabric, Databricks, BigQuery)
Ability to work with Digital Transformation teams to design and implement AI-powered GTM features (chatbot, summarization, ranking models, recommendations)
Experience with system monitoring, troubleshooting, performance optimization, and sandbox management
Excellent communication and stakeholder-management skills across Marketing, Sales, Product, RevOps, Finance, CX, and Compliance
Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams
Strong documentation habits—maintaining system diagrams, integration maps, and SOPs in Confluence or similar tools
Preferred
Prior experience with SugarCRM + DealHub + NetSuite specifically
Hands-on skills with Azure ecosystem, particularly Microsoft Fabric
Experience introducing AI/ML solutions into GTM motion (e.g., customer scoring, forecasting models)
Knowledge of iPaaS tools like Workato, Boomi, Celigo, or MuleSoft
Background implementing RevOps or GTM analytics, attribution modeling, or data governance practices
Experience in cybersecurity, SaaS, or other high-compliance industries
Ability to build light internal tools or microservices (Python, Node.js, serverless functions)
Certifications such as: Salesforce Architect / Admin / Developer, NetSuite Administrator or SuiteFoundation, DealHub Specialist, AWS/Azure Architect, IT Service Management (ITSM)
Experience running RFPs, vendor evaluations, and global tool rollouts
Prior leadership experience mentoring Systems or RevOps engineers
Company
OPSWAT
OPSWAT is a Critical Infrastructure Protection CIP Cybersecurity for ICS and OT environments
501-1000 employees
H1B Sponsorship
OPSWAT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Brighton Park Capital
2021-03-31Private Equity· $125M
Leadership Team
Benny Czarny
CEO & Founder
Dan Lanir
Senior Vice President of Customer Experience
Recent News
2025-12-15
Company data provided by crunchbase