Harvest Hill Beverage Company · 1 day ago
IT Application Support Leader
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
5+ years expHarvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers. The IT Application Support Leader will be responsible for supporting internal business systems and third-party applications, ensuring system reliability and continuous improvement while acting as a liaison between various stakeholders.
Food and BeverageManufacturingRetail
No H1B
Responsibilities
Serve as the primary point of contact for application support, ensuring timely resolution of issues
Work directly with end-users to identify, investigate, and resolve technical issues related to ERP and integrated systems
Act as a liaison between internal development teams, external vendors, and business users to ensure effective communication and solution delivery
Analyze complex problems and recommend optimal solutions aligned with business objectives
Document systems, processes, and configurations thoroughly for knowledge sharing and compliance
Perform application configuration and research to enable new functionality and improve existing processes
Participate in the software development lifecycle, supporting projects from initiation through deployment
Monitor ETL processes and respond to alerts, including on-call support as needed
Ensure compliance with IT policies, security standards, and regulatory requirements in all support activities
Qualification
Required
Minimum 3 years of experience working with Microsoft Dynamics AX 2012 R3 and/or Dynamics 365 Finance & Operations
Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum 5 years of experience in IT application support or a similar technical support role
Strong knowledge of application support methodologies, incident management, and IT service management frameworks such as ITIL
Proficiency with XML, Microsoft SQL Server, SSIS, SSRS, and flat file integrations
Demonstrated technical troubleshooting skills
Excellent problem-solving, communication (oral and written), and interpersonal skills, in person and remotely
Ability to support a 24x7 manufacturing environment
Ability to travel as needed (approximately 25% of time)
Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time
Preferred
Self-starter with minimal supervision and strong organizational skills
Experience working in a fast-paced, dynamic environment with multiple stakeholders
Ability to prioritize support issues while managing concurrent projects
Knowledge of EDI and related integration processes
Experience in a manufacturing environment
Familiarity with financial reporting tools (Atlas, Birst, Tableau, Power BI)
Working knowledge of Power Automate
Company
Harvest Hill Beverage Company
Harvest Hill Beverage Company produces and distributes a variety of beverages, including juices, flavored drinks, and other drink products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-03Acquired
2023-03-01Debt Financing
Leadership Team
Robert Mortati
President, CEO, & Board Member
Aaron Kallmeyer
Chief Information Officer
Recent News
Company data provided by crunchbase