Abacus Insights · 2 weeks ago
Senior Manager, Sustaining and Forward Deployed Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expAbacus Insights is transforming healthcare by leveraging data to enhance care delivery. The Senior Manager of Sustaining and Forward Deployed Engineering will lead a team responsible for managing the post-launch product lifecycle, ensuring product quality and reliability, while also engaging with customers to solve complex technical challenges.
AnalyticsBig DataData IntegrationData ManagementHealth CareSaaS
Responsibilities
Build, lead and mentor a high-performing team of sustaining engineers, fostering a culture of technical excellence, accountability, and continuous improvement
Lead geographically distributed teams across the US, India, and Nepal, fostering an inclusive, respectful, and collaborative environment
Oversee all sustaining engineering activities, including root cause analysis of field issues, bug fixes, and the implementation of design enhancements
Manage the product lifecycle from post-launch to end-of-life, ensuring product reliability, quality, and compliance with regulatory standards
Drive initiatives for cost reduction, yield improvement, and product variability reduction
Collaborate closely with cross-functional teams including product development, operations, quality assurance, and customer support to resolve product production issues and streamline processes
Administer the engineering change process and ensure any solutions deployed in the field find their way back to the product when warranted
Develop and manage the departmental budget and resource planning for sustaining engineering projects
Build, lead, and mentor a high-performing team of Forward Deployed Engineers (FDEs) who are embedded with strategic customers
Set the technical vision and strategy for customer engagements, guiding the team in designing and delivering innovative and impactful solutions
Oversee the entire lifecycle of customer-facing projects, from initial scoping and technical discovery to deployment and post-deployment support
Act as a key technical advisor for strategic clients, understanding their business objectives and ensuring the successful implementation of our products
Foster a customer-first mindset within the FDE team, emphasizing practical problem-solving and rapid iteration
Translate insights and feedback from customer engagements into actionable product improvements by collaborating with core product and engineering teams
Ensure the FDE team develops reusable tools, playbooks, and best practices to accelerate future deployments
Qualification
Required
Bachelor's degree in Engineering or a related technical field
A minimum of 8-10 years of experience in an engineering role
At least 3-5 years in a management position leading technical teams
Proven experience in sustaining engineering, product support, or a related field
Strong understanding of product development lifecycles
Experience in a customer-facing technical role such as solutions engineering, technical account management, or forward deployed engineering
Demonstrated ability to lead and motivate a team of engineers
Passion for mentorship and career development
Strong project management skills
Ability to manage multiple complex projects simultaneously
Excellent problem-solving and analytical skills
Data-driven approach to decision-making
Exceptional communication and interpersonal skills
Ability to effectively interact with both internal stakeholders and external customers at all levels
Deep understanding of software development, system integration, and deployment in customer environments
Ability to thrive in a fast-paced, ambiguous environment
Ability to make sound decisions under pressure
Preferred
Master's degree
Benefits
Unlimited paid time off – recharge when you need it
Work from anywhere – flexibility to fit your life
Comprehensive health coverage – multiple plan options to choose from
Equity for every employee – share in our success
Growth-focused environment – your development matters here
Home office setup allowance – one-time support to get you started
Monthly cell phone allowance – stay connected with ease
Company
Abacus Insights
Abacus Insights offers a data management solution to help healthcare providers improve costs and member outcomes for customers.
201-500 employees
H1B Sponsorship
Abacus Insights has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (7)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$94.52MKey Investors
Claritev CorporationCRVAssurance Capital
2022-06-16Series C· $40.92M
2020-06-16Series B· $35M
2019-05-30Series A· $12.7M
Leadership Team
Minal Kumar Patel
CEO and Founder
John Pyhtila
Chief Operating Officer
Recent News
2024-12-11
Company data provided by crunchbase