SIDRAM TECHNOLOGIES · 1 month ago
Technical Support Engineer - Service Management (W2)
Santa Clara, CA
Contract
Hybrid
Mid LevelSIDRAM TECHNOLOGIES is seeking an experienced Technical Support Engineer with a passion for excellence. The role involves managing and resolving technical issues for ServiceNow partners and customers, requiring strong interpersonal skills and technical expertise.
Computer Software
Responsibilities
Managing and resolving challenging issues for ServiceNow partners and customers
Developing subject matter expertise within the technical support department
Owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform
Debugging JavaScript code and finding better solutions to custom code
Using the ServiceNow platform via an internal implementation of its tools to diagnose customer issues
Quickly gaining an understanding of the ServiceNow platform
Qualification
Required
Strong understanding of Java, JavaScript
Experience with relational databases such as MySQL
Driven candidate who can rapidly acquire new skills and knowledge
English level B2 or above
Demonstrated ability to troubleshoot difficult technical issues
Solid object-oriented programming skills in Javascript
Experience working with dynamic HTML components such as CSS and XHTML
Working knowledge of the components in a web applications stack
Linux and/or UNIX experience
Excellent written and verbal communication skills
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Preferred
Angular Experience
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
Company
SIDRAM TECHNOLOGIES
SidRam Technologies is a smart technical solution provider and services company that changes the way world see Energy saving.
Founded in 2016
51-200 employees
H1B Sponsorship
SIDRAM TECHNOLOGIES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (35)
Funding
Current Stage
Growth StageCompany data provided by crunchbase