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Huntsville Memorial Hospital · 1 month ago

PRN Patient Registrar - 5 PM-10 PM Weekends - Weekdays as needed

Huntsville, TX

Part-time

Onsite

New Grad, Entry Level

Huntsville Memorial Hospital is seeking a PRN Patient Registrar to manage patient registration and scheduling processes. The role involves ensuring accurate insurance eligibility, promoting patient safety, and providing excellent customer service during patient interactions.

Health CareHospital

Responsibilities

Completes registration and scheduling processes according to established protocol, ensuring the integrity of the patient's clinical record. This includes, but is not limited to patient, insurance subscriber, guarantor and physician demographics

Meets standards for customer service, registration accuracy, productivity and upfront collection goals. Reviews registrations daily for quality assurance, and correction of errors prior to close of business (reports provided by supervisor)

Researches scheduled appointment log for 3 days out to ensure appropriate insurance documentation, eligibility and verification, completion of referral and/or authorization requirements, and notification to patient of patient portion due at time of service. Reschedules patient within 24 hours of appointment if insurance pre-certification/authorization requirements are not met

Promotes a culture of safety through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment. Arm bands every patient (Red Rules) prior to the end of the registration process

Follows the appropriate check in process to electronically date/time stamp patient arrival and departure/handoff times. Includes compliance with EMTALA rules and regulations when working in the Emergency Room, including appropriate registration of the ER OB patient

Assists patient in registering for and utilization of the Patient Portal to ensure compliance with Meaningful Use

Documents thoroughly and accurately. Flags patient accounts as necessary for collection of past due balances, incorrect demographics, and other critical notifications as needed

Utilizes payer websites and/or eligibility interface for eligibility and benefit detail, and assigns insurance plans according to validated results. Performs and documents pre-certification/authorization at time of service for all registrations in compliance with payer requirements. This includes communication to payer of ALL recorded/ordered procedures

Discusses Coordination of Benefits with patient. Confirms primary payer and records order of payers correctly within the registration profile. Documents account notes with the results of the COB review. This includes the Medicare Secondary Payer Questionnaire when the primary insurance is traditional Medicare. Assigns insurance plans in the correct order in accordance with MSPQ results

Explains registration forms to the expressed understanding of the patient and obtains the signature of the patient or authorized individual in compliance with state and federal guidelines

Completes Medical Necessity screening as required by Medicare for outpatient diagnostic services. Communicates the results to the patient on the appropriately completed Advance Beneficiary Notice (ABN) form for services that fail Medical Necessity Screening

Calculates patient's share of cost and performs point of service collection in accordance with upfront collection policy and procedure; collecting self-pay portions, co-payments, and past due patient portions at the time of check in; all other collections to be collected at discharge

Maintains cash drawer in accordance with established procedures. Participates in the daily reconciliation of cash collected and daily deposit as assigned

Abides by the HMH Legal Compliance Code of Conduct

Maintains a safe work environment and reports safety concerns appropriately

Maintains patient confidentiality and appropriate handling of PHI

Performs all other related duties as required and assigned