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Frontier Internet · 1 month ago

Sales & Service Technician (Central Office)

DENISON, IA 514427630, USA

Full-time

Onsite

Senior Level

$17.93/hr - $38.18/hr

5+ years exp

Frontier Internet is dedicated to improving digital access across America, and they are seeking a Sales & Service Technician to install, maintain, troubleshoot, and repair central office and subscriber carrier equipment. The role involves working with various telecommunications equipment and supporting outside plant workforce coordination.

InternetTelecommunicationsTVVideoVideo Streaming

No H1B

Responsibilities

Install and maintain, for customers inside and outside of our operating territory, to meet customer and PSC standards for telephone service

Place buried plant (cable, fiber, pedestals, ground rods, etc.) and service drops

Perform maintenance repair and preventative maintenance on buried, aerial, underground cable/fiber (100 pr and below) using various plant elements

Place underground plant

Install, maintain, trouble-shoot, and repair special services equipment including, but not limited to, GDSL, AFC, DSL, SDSL, CKT's voice mail, POTS, specials, DACS, fiber terminals, video switch and associated video codec’s, outboard intercept, class announcement, T1, DS3, carrier, HDSL and router equipment in our central offices to meet company standards and practices

Input service orders into switches, data modifications to tables and switch translations as required

Read and interpret service orders, trouble tickets, circuit diagrams and electrical schematics

Learn the operation of new and existing equipment

Provide information to complete jobs, trouble tickets and service orders, coordinate with assignments as needed

Interact with and support outside plant workforce to coordinate and disseminate information needed to complete facility assignments for new service, DSl and other new circuits

Research trouble tickets with cable problems

Support and actively participate in promotion of company products and services

Aide and assist other departments and contractors as required

Perform all other duties/assignments as required by supervisor

Qualification

Telecommunications experienceCentral office equipment repairCable/fiber installationBasic Electronics trainingPC skillsValid CDLCommunication

Required

Minimum 5 years of telecommunications experience, including 3 years in a central office environment

Proficient at installing, maintaining and repairing central office equipment, PBX, key systems, pager systems, cable/fiber and any other special services equipment we sell, install or maintain for customers and interpreting central office drawings and schematics, IP Protocol and use personal computers

Proficient at installing, maintaining and repairing associated central office equipment including; subscriber carrier, DAX, fiber, MUX, voice mail, DSL, ATM switch and special access circuits

Must be able to splice 100 pr and above

Successful completion of at least 2-year post high school training in electronics, telecommunications or related discipline and or equivalent experience

Successful completions of Basic Electronics/Digital Electronics training

Must possess basic PC skills, i.e., keyboard skills and be able to retrieve data

Must demonstrate good oral and written communication

Must operate a motor vehicle and hold a valid CDL

Must be able to work aloft from a ladder

Must be able to work in confined spaces as well as in isolated areas

Must be able to distinguish colors

Must be able to lift up to 70 lbs

Must be able to work outside in extreme conditions including inclement weather

Must be able to sit and/or stand for extended periods on a regular basis (bending and stooping will be required on occasion)

Must be available for flexible scheduling, holidays, after hours and call-outs/week-end work and emergency situations (7x24 as needed at normal reporting locations as well as other sites throughout the state)

Must take Saturday area coverage in rotation with the I&M group. Weekly or monthly basis to be determined