Planterra · 1 month ago
Design Consultant
Detroit, MI
Full-time
Hybrid
Entry, Mid LevelPlanterra is seeking a Design Consultant to enhance their interior landscape projects by delivering exceptional client experiences. The role involves site visits to understand client needs, creating design proposals, and managing client communication throughout the sales and installation phases.
Home and GardenHome DecorHorticulture
Hiring Manager
Jessie LeTarte
Responsibilities
Provides outstanding customer service at all times and gives excellent communication to both clients and colleagues
Performs interior landscape client site visits to discuss client’s design and budget, takes measurements and photos of the space, and gathers information to create a design presentations
Creates design proposals for interior landscape projects, utilizing Planterra’s templates and brand standards and guidelines
Creates eye-catching, thoughtful, and accurate visuals to communicate design to client
Presents designs and proposals to clients, enthusiastically communicating design intent, incorporating client feedback, and honing design details to quickly close sale
Manages thorough ongoing client communication via phone, email, text, and in person meetings, updating customers during sales, purchase, and installation process
Works with Operations department to prepare for installation of design projects, updating Job File and providing photos, plans, and notes to make sure the installation goes smoothly
Attends project installations and directs placement of material with Operations department
Communicates with clients on site during installation and performs walk-throughs with client near end of the installation to ensure satisfaction
Facilitates client introduction to Service Manager
Works with Service Manager to coordinate transition from installation phase to service phase of project and communicate any issues with service quality reported by client to Service Manager immediately
Attends weekly Operations and Sales/Design department meetings
Stays abreast of trends and new products in Interior Landscape industry and strives to always learn more and improve design and sales skills
Constantly seeks opportunities to improve processes, sales techniques, design skills, and customer service. Professional growth is encouraged and supported
Qualification
Required
High School Diploma
Previous sales experience, preferable B2B sales
Ability to provide high level customer service to both clients and colleagues
Able to work in a fast-paced environment with managing multiple projects at the time
Willing and able to be on the road multiple days/per week to visit project locations and conduct onsite visits with clients (mostly in Southeast Michigan)
Software skills with project management software such as Asana, Trello, Monday or Airtable
Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
Strong interpersonal skills, proven ability to work well in team, as well as with internal and external clients
This role requires local travel and significant amounts of time in the field in a wide variety of environments
Preferred
Associate Degree or higher
General design experience
Experience in design (architecture, interior design, landscape design, etc.) or construction management
Working knowledge of Adobe InDesign and/or Photoshop
Company
Planterra
Planterra offers interior landscape services.
Founded in 1973
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase