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Orion Financial · 1 month ago

Operations Manager - White Station

Memphis, TN

Full-time

Onsite

Mid Level

3+ years exp

Orion Federal Credit Union is seeking an Operations Manager to lead and manage the branch office. This role involves ensuring quality service to members, managing branch staff, overseeing daily operations, and maintaining compliance with company standards.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Maintain a highly motivated, well-trained staff, maintaining effective employee relations

Open and close the branch

Maintain staffing standards according to branch FTE analysis. Complete monthly branch schedule to ensure adequate staff for efficient branch operation

Adheres to company policies and procedures. Ensures the branch is compliant with federal and state laws and agency regulations

Monitor and track branch activity, including number of transactions, consumer loan volume, and new memberships and cross sell activity, while monitoring errors. Coach/Counsel staff as necessary in these areas

Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis

Ensure that staff receives on-going training on security and robbery procedures

Conduct loan interviews. Process, approve and/or close loans in accordance with established policies and guidelines

Maintain an adequate supply of starter checks and cashier’s checks in the branch

Assist staff or members in solving complex account problems

Maintain Credit Union benchmark score or above member surveys

Maintain ongoing coaching and counseling with team as necessary

Serve as main vault custodian for the branch, which includes ordering the cash and currency, verifying cash received, maintaining full vault security, and balancing vault cash nightly

Investigate teller losses and institute corrective flow of work and/or corrective disciplinary actions where required

Responsible for ensuring all operational reports are completed and delivered to the Retail Director and Operations Support Specialist by the 5th day of each month

Other related duties as assigned

Qualification

Credit union knowledgeSales experienceManagement experienceLeadership skillsInterpersonal skillsOrganizational skillsMultitasking abilitySupervisory skillsComputer applicationsAttention to detail