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DOOR · 4 weeks ago

Customer Renewals Manager

Olivette, MO

Full-time

Hybrid

Mid Level

3+ years exp

DOOR is unlocking the next era of Building Intelligence, and they are seeking a Customer Renewals Manager to own the end-to-end renewals process for their subscription-based services. The role focuses on maximizing customer retention, ensuring timely renewals, and optimizing pricing and terms for clients and DOOR, while also contributing to the company's growth by expanding customer use of DOOR’s smart-building solutions.

AppsArtificial Intelligence (AI)Smart HomeSoftware

Responsibilities

Manage the full renewal cycle for DOOR’s SaaS subscription plans and maintenance contracts — proactively engage clients before renewal deadlines to confirm renewal readiness

Act as the primary renewal contact for existing property-management clients and building operators. Understand their use-cases, satisfaction with DOOR’s hardware & software, and business needs to ensure a smooth renewal process

Lead renewal pricing discussions and negotiations, balancing client value (facility management savings, operational efficiencies, resident experience improvements) with DOOR’s revenue and margin objectives

Maintain a renewal pipeline with visibility into upcoming renewal dates, risk levels (e.g. customer churn risk), expected renewal revenue, and potential upsell/expansion opportunities. Provide reliable forecasts and reports to leadership

Work closely with Sales, Customer Success, Implementation, and Finance teams to coordinate renewals, ensure contract accuracy, track hardware/software deployments, and manage workflows related to renewals, upgrades, or expansion

Identify opportunities where clients might benefit from expanded DOOR services or additional hardware/feature packages (e.g. upgraded smart-lock systems, additional building automation, etc.), and collaborate with Sales/CS to present those options

Keep detailed records of all renewal communications, signed contracts, pricing terms, customer feedback, and renewal history in CRM or subscription management tools

Serve as a trusted advisor — understand customers’ building operations, pain points, and long-term goals; ensure renewals reinforce DOOR’s value to their portfolio

Analyze renewal successes and churns, derive insights from customer feedback and renewal data, and recommend improvements to DOOR’s renewal and retention processes

Qualification

SaaS renewals experienceContract negotiationForecasting renewalsCustomer relationship managementAnalytical mindsetCustomer-centric approachSubscription management toolsCross-functional collaborationOrganizational skills

Required

3+ years of experience in SaaS renewals, subscription management, account management, or customer success — preferably with B2B or enterprise clients

Strong negotiation and communication skills; comfortable discussing pricing, contract terms, and value propositions with sophisticated stakeholders (e.g. property managers, building operators)

Proven ability to forecast renewals and revenue accurately; familiarity with renewal pipelines, churn forecasting, and subscription metrics

Excellent organizational skills: ability to manage many clients, multiple renewal dates, different contract types (hardware + software + service), and CRM records

Analytical and data-oriented mindset: can glean insights from customer data, usage patterns, contract history, and feedback

Comfortable collaborating across teams (Sales, Finance, Product, Customer Success) to coordinate renewals, upgrades, expansions, and contract changes

Customer-centric approach: good at building trusting relationships, understanding client business needs, and advocating for customer success while balancing company goals

Familiarity (or ability to learn) with tools for subscription management, CRM, contract tracking, SaaS metrics, and basic enterprise sales workflows

Seeking candidates preferably located in St. Louis - Will work in office 3 days per week, 2 days from home

Candidates located outside of the St. Louis area will be expected to travel to St. Louis (DOOR Headquarters) a few times per year

Preferred

Experience working with hardware-plus-software companies, or with clients managing physical products + subscriptions (ideal but not required)

Benefits

Parental Leave DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.

Flexible Time Off We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.

Flexible Working Days We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.

Comprehensive Health Coverage We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.

Life & AD&D Insurance DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.

Disability Benefits We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.

Retirement Planning Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.

DOOR Equipment Setup! Employees get a full setup of hardware from our home line of products as well as FREE monitoring!