American Structurepoint · 1 week ago
IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN
Greater Indianapolis
Full-time
Onsite
Entry, Mid Level
1+ years expAmerican Structurepoint is seeking an IT Support Specialist to join their team and support the company’s technology needs. The role focuses on deploying, maintaining, and troubleshooting CAD systems used for infrastructure design projects, acting as a liaison between internal teams and software vendors.
ConsultingLegal
Responsibilities
Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune
Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams
Evaluate and test updates, patches, and service packs before implementation in production environments
Manage version control and compatibility between Autodesk and Bentley software platforms
Act as the primary technical contact with Autodesk and Bentley support teams
Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes
Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices
Provide feedback to vendors on product performance and opportunities for workflow improvements
Provide Tier 2/3 support for CAD-related issues within the civil engineering environment
Troubleshoot problems related to application performance, licensing, data access, and file interoperability
Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments
Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods
Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal)
Track license usage, manage allocations, and ensure compliance with vendor agreements
Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management
Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360
Collaborate with the CAD management team to uphold company standards and workflows
Identify opportunities to automate tasks, streamline deployments, and improve user experience
Qualification
Required
1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment
Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer)
Proven ability to work with software vendors to diagnose and resolve application or licensing issues
Knowledge of CAD operating in virtual environments
Knowledge of Windows operating systems, networking fundamentals, and system performance optimization
Excellent problem-solving, communication, and documentation skills
Preferred
Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms
Familiarity with PowerShell, Python, or batch scripting for deployment automation
Understanding of civil engineering data workflows and file management practices
Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+
Benefits
Support innovative civil infrastructure projects with cutting-edge CAD technologies.
Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
Company
American Structurepoint
Established in 1966, American Structurepoint has developed a national and international reputation for our work in a variety of disciplines and markets throughout the built environment.
501-1000 employees
H1B Sponsorship
American Structurepoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (5)
2023 (9)
2022 (2)
2021 (1)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Scott Scoville
Chief Financial Officer
Walid Gemayel, PE
Senior Vice President / Partner
Company data provided by crunchbase