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City Brew Coffee · 1 month ago

Assistant Manager - Billings, MT (1211 N 27th St.)

Billings, MT

Full-time

Hybrid

Mid Level

City Brew Coffee is seeking an Assistant Manager to support the daily operations of their retail store in Billings, MT. This role involves assisting the Store Manager with leadership, guest service, inventory control, and team management to ensure exceptional product quality and customer satisfaction.

CoffeeFood and BeverageFood Processing

Responsibilities

Responsible for assisting the Store Manager and/or Senior Assistant Manager with the daily planning, management and leadership role of a City Brew Retail Store/Kiosk, to include exceptional product quality, guest service, inventory control, cost management, and other various duties assigned by the Senior Assistant Manager, Store Manager, Territory Manager, and/or the Corporate Office

Lead Shift Leaders and Baristas by way of motivating, coaching, and strengthening the operations and customer service delivery

Reports directly to the Senior Assistant Manager and Store Manager, and as determined appropriate, the Territory Manager and/or the Corporate Office

Assist Senior Assistant Manager and Store Manager with managing and maintaining a qualified team using proper personnel procedures for hiring training, scheduling and management of all employees to comply with the budgeted payroll plan and City Brew standards

Promote and develop the culture and vision of City Brew within the Store

Lead store personnel by example through modeling a “customer comes first” attitude and presence

Work during high-capacity business hours with confidence and a calm exterior, modeling expectations for Store employees

Utilize resources provided by Store Managers, Territory Managers, and Corporate Office to, as appropriate, maintain inventory levels and address maintenance issues

Review and understand operational reports to identify trends in sales, inventory, cash management, payroll, and staffing

Elicit customer feedback, listen and respond, and effectively address customer concerns

Work with Senior Assistant Manager and Store Manager to ensure staffing levels are met, but do not exceed, unless necessary, budgeted expectations

Communicate with Senior Assistant Manager and Store Manager ideas, concerns, and recommendations for improvement on overall operations, including development and training of Shift Supervisors and Baristas

Demonstrate and oversee the delivery of excellent guest service and product quality

Work with Senior Assistant Manager and/or Store Manager to ensure strict control of cash generated by the Store/Kiosk, including audits of all cash sources on a regular basis

Maintain exceptional standards and cleanliness of all buildings, parking areas, and landscaping associated with the Store/Kiosk

Work with Senior Assistant Manager and/or Store Manager to maintain internal inventory systems properly balancing desired inventory levels with a fully stocked retail Store/Kiosk and a minimum number of shortages

Work with Senior Assistant Manager and/or Store Manager to execute and support all marketing initiatives to include the proper placement of POP materials. Routinely make suggestions regarding new marketing applications

Work with Senior Assistant Manager and/or Store Manager to monitor the compliance of all City Brew policies, programs, and procedures within the Store/Kiosk

Perform all other duties assigned by the Senior Assistant Manager, Store Manager, Territory Manager and/or Corporate Office, as applicable

Assist with providing recommendations, as appropriate, regarding application of Company policy and procedure in the Store/Kiosk

Maintain a close working relationship with Senior Assistant Managers and Store Managers

Participate in training provided by Management Personnel, whether Senior Assistant Managers, Store Managers, Territory Managers or the Corporate Office, related to employee management, hiring and retention practices, discipline and performance evaluation, and other related matters

Assist with the development and/or implementation of employee recognition programs, as directed by Store Managers

Perform other assigned tasks or related work as required and as assigned by the Senior Assistant Manager, Store Manager, or Territory Manager

Qualification

Management experienceCustomer service skillsEmployee relations skillsMulti-taskingLeadership skillsInterest in coffeeAnalytical skillsFlexibilityCommunication skills

Required

Excellent in Employee and Customer Relations skills

Strong ability to multi-task

Proven leadership skills

Strong work ethic with flexibility to work varying hours of operation

Proven Management experience and/or willingness to develop Management experience

General knowledge of computer and connectivity systems

Interest and enjoyment of coffee and coffee-related products

Thorough knowledge of the philosophies, principles, and practices of service industry management and operations, and specifically, the Service/Coffee Industry

Ability to establish and maintain effective relationships with Senior Assistant Managers, Store Managers, Territory Managers, the Corporate Office, employees, and the general public

Ability to prioritize and work on multiple projects

Ability to maintain the confidentiality of proprietary Company information and records

Ability to analyze facts and present recommendations effectively in oral and written form

Ability to assist Senior Assistant Managers and/or Store Managers with establishing, implementing, and monitoring operational and clerical procedures relevant to Store/Kiosk Management

Training and experience suitable for Assistant Management position at Store/Kiosk level

Must be able to maintain substantial amounts of time on feet

Maintain physical endurance through entire scheduled shifts

Lift and carry various Store/Kiosk supplies and equipment

Flexibly work varying hours of operation