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Cambrae Business Strategies, Inc. · 23 hours ago

Computer User Support Specialist (Onsite, Secret Clearance)

Washington, DC

Full-time

Onsite

Mid, Senior Level

$100K/yr - $107K/yr

5+ years exp

Cambrae Business Strategies, Inc. is recognized for delivering excellent results to federal government and private sector clients. They are seeking a Computer User Support Specialist to provide onsite IT support for the Secretary of the Air Force Office of Small Business Programs, involving troubleshooting, system maintenance, and digital content accuracy across official platforms.

ConsultingFinanceManagement ConsultingProject Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide daily technical support for computers, laptops, software applications, and user devices

Maintain accurate inventory of hardware and software; update records biannually

Coordinate workstation refreshes and ensure compliance with government network requirements

Submit and track IT trouble tickets through government control center systems

Maintain accuracy and updates across websites and social media platforms (LinkedIn, Facebook, Twitter)

Capture and consolidate IT system metrics; prepare weekly/quarterly reports for leadership

Support administration of learning systems, email inquiry systems, and ticket tracking platforms

Review incoming inquiries twice daily and assign appropriate actions within 24 hours

Update EITDR information within 72 hours when required

Maintain documentation and records using approved government file management procedures

Qualification

IT support experienceWindows OSMS Office SuiteNetwork troubleshootingTicketing systemsWebsite content complianceCustomer service skillsGovernment environment experienceCommunication skills