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Penguin Solutions · 1 day ago

Engagement Manager

United States

Full-time

Remote

Mid, Senior Level

$104K/yr - $130K/yr

5+ years exp

Penguin Solutions is focused on ensuring client success through tailored services and technology optimization. The Engagement Manager will build and maintain strong client relationships, monitor service quality, and collaborate with internal teams to enhance service delivery and client satisfaction.

Artificial Intelligence (AI)Cloud ComputingEnterprise Software

Responsibilities

Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all service-related matters across HPC, AI, and IoT solution areas

Establish and maintain quality assurance processes to ensure the consistent delivery of high-quality, technically sound services. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations

Ensure customer satisfaction by continuously monitoring and assessing the health of client accounts, proactively identifying opportunities for optimization, innovation, and growth

Develop and maintain operational performance metrics and reports. Analyze technical and business data to make data-driven decisions that drive efficiency, performance, and customer success

Gather and analyze client feedback to drive continuous improvement in service quality and solution alignment. Keep clients informed of updates, outages, and relevant developments, maintaining clear and proactive communication

Collaborate closely with internal engineering, product, and operations teams to ensure seamless service delivery and solution integration across HPC, AI, and IoT environments

Exhibit patience, empathy, and professionalism when managing challenging situations, always maintaining a customer-focused and solutions-oriented demeanor

Qualification

Technical account managementClient relationship managementCross-functional team leadershipProject management softwareHPC/AI systems knowledgeAgile methodologiesProfessional certificationsFinancial skillsBusiness acumenCommunication skills

Required

Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience

5+ years' experience in technical account or engagement management, preferably working with hyperscalers, enterprise clients, and/or federal/state government

5+ years' experience interfacing with customers at the Director, VP, and/or C-suite level

Strong business acumen with an understanding of customer business models, technology strategies, and operational needs

Proficiency in MS Office / Google Suite and MS Project / Asana or similar project management software

Demonstrated ability to lead cross-functional teams and manage complex, multi-stakeholder engagements

Comfortable scheduling, managing, and leading presentations—both remote and onsite—with internal and external senior leaders and technical teams

Preferred

Professional certifications such as Six Sigma, ITIL, PMP, or equivalent

Working knowledge of HPC/AI systems, architectures, and components

Familiarity with IoT frameworks and edge computing concepts

Working knowledge of Agile methodologies

Financial skills including budget planning, invoice reconciliation, and understanding of P&L

Benefits

Medical, dental, and vision benefits

401k saving plan

Paid Time Off

Life Insurance

Employee Assistance Plan

Company

Penguin Solutions

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.

Founded in 1999

Fremont, California, USA

1001-5000 employees