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JC Licht · 1 month ago

Ace Hardware Assistant Manager in Training - Chicago

Chicago,IL,US

Full-time

Onsite

Entry, Mid Level

$19/hr - $21/hr

2+ years exp

JC Licht is a full-service paint, decorating and hardware retail destination that has been serving the Chicagoland area since 1907. The Assistant Manager in Training will support store operations, manage team performance, and ensure excellent customer service while maintaining inventory and financial controls.

Building MaterialHardware

Responsibilities

Active involvement in the recruitment, selection, and hiring of store team members

Must ensure that all store employees have a working knowledge of various products. When necessary, develop training programs

Must ensure employees deliver excellent customer service to our customers

Encourage a viable team-oriented working environment through good communication

Ensure that the store is properly staffed at all times

Must supervise employees

Conduct periodic performance reviews for the purpose of assessing employee performance. When necessary, must also administer disciplinary action in accordance with company policy

Ensure that the store complies with all federal/state regulations and company policies including, but not limited to: ADA, EEOC, Workers Compensation – Wage & Hour, Sexual Harassment, etc

Maintaining the store’s appropriate inventory levels to ensure that it meets customer needs and is aligned with budget

Control inventory losses through proper controls and notations

Control expenses

Ensure that the store is properly opened and closed in accordance with company policy

Complete all paperwork reports in a timely and accurate manner

To maintain merchandising standards established by JC Licht Senior Management Team including window displays, sales floor displays, promotional displays etc

To actively participate in store activities including unloading of trucks, stocking shelves, carrying merchandise out for the customer, having the ability to lift a determined weight of merchandise and delivering paint when needed

Monitoring accounts payable, accounts receivable and banking procedures. Resolve problems as necessary

Understand and utilize various business reports to identify sales, gross margin, and expense control opportunities

Maintain a complete understanding of the company’s purchasing policies and procedures

Resolve customer issues in a proper and efficient manner

Assist all customers in a professional and timely manner upon them entering the retail store

Answer customer telephone calls promptly and in an appropriate manner per company guidelines

Provide knowledgeable assistance to customers with all product lines and services offered by the retail store

Ensure that the physical appearance of the store is maintained and that all equipment is in excellent working condition

To suggestively sell additional merchandise to the customer assisting the customer in completing their projects

Present a professional, neat appearance, maintain a good attendance record and arrive to work at the scheduled time

Provide support in the development of new accounts and increase sales of current accounts through a targeted sales initiative

Ensure that commercial accounts are properly set up and administered

Assist with outside sales calls when necessary

Adhere to all company policies and procedures outlined in the JC Licht Employee Handbook

Qualification

Financial managementRetail experienceRecruitmentSelectionInterpersonal communicationTeam-oriented environmentCustomer serviceInside salesTraining program development