Apply on Employer Site

Home, Hope and Healing Inc. & Aspire Behavioral Health and Counseling · 1 month ago

Information Systems Technician

Albany, GA

Full-time

Onsite

New Grad, Entry Level

Home, Hope and Healing Inc. & Aspire Behavioral Health and Counseling is seeking an Information Systems Technician to provide technical support to computer users. The role involves managing IT systems, troubleshooting technical issues, and ensuring smooth operation of network services.

Health CareHome Health CareMedical

Responsibilities

Resolve all issues related to desktop management

Manage Active Directory, Electronic Medical Record (CareLogic), and the organization's agency-wide applications users

Perform information control reviews, including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance

Maintain and develop computerized audit software

Prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management

Troubleshoot a variety of computer issues

Offer technical support on-site or via phone or email

Serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, and conducting tests

Establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests

Keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs

Document service and installation actions by completing forms, reports, logs, and records

Provide training to staff on all resources necessary to complete day-to-day tasks

Perform miscellaneous job-related duties as assigned

Prepare, image, and install workstations for new and existing staff using standardized automated tools

Mount and install monitors, security cameras (CCTV), and wireless Access Points (APs) at various locations

Installs and supports LANs, WANs, network segmentations, Internet, and Intranet systems

Assures networking peripherals are properly licensed/registered and coordinates backups in accordance with the Disaster Recovery Plan

Conducts trainings for new employees and provides users with credentials

Assist with user account creation (Active Directory) and set up accounts for our Electronic Medical Records (EMR) system (CareLogic)

Maintain user profiles by adding necessary professional certifications and licenses to ensure accurate billing compliance

Create training manuals and procedure documents to assist users with common issues

Manage the help desk queue, solving tickets with patience and kindness for staff members

Identify and resolve routine software, connectivity, and hardware issues

Responds to questions in a timely manner and provides clear, accurate information to provide end-users with sufficient knowledge to perform tasks efficiently

Actively look for recurring technical issues and report them to senior staff for root-cause analysis

Recommends standards, specifications, and methodologies for network operation

Recommends network solutions which enhance operational efficiency and meet the needs of the agency's mission and values

Performs information control reviews regarding system security and backup procedures

Discusses support requirements and submits appropriate recommendations

Meets financial requirements by submitting information for budgets and monitoring expenses

Assists in preparing long-range plans referencing the system development life cycle

Qualification

Electronics troubleshootingServer administrationLAN knowledgeCCTV installationNetwork performance tuningActive Directory managementCustomer serviceProblem solvingOral communicationInterpersonal skills

Required

Training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area

Electronics troubleshooting, analyzing information, equipment maintenance, reporting skills, and comprehensive knowledge of both personal computer (PC) and Local Wireless Area Networks (W/LAN)

Server administration, hardware and software management, CCTV installation and configuration, management of virtual private networks, and network performance tuning

LAN knowledge, problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding, and quick study with technical zeal

Possession and application of skills in oral communication and decision making; highly developed competencies in customer service and interpersonal skills

Ability to install and provide support for PC and LAN hardware/software, and possession of a strong desire to learn and be flexible regarding new technology and methodology

Ability to lift up to 50 lbs and climb ladders

Mandatory on-call rotation to support 24/7 facilities

Frequent travel to clinic/residential locations

Strict adherence to HIPAA and federal patient privacy laws