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Larson Manufacturing · 2 weeks ago

IT Technical Support Agent

Brookings, SD

Full-time

Onsite

Entry, Mid Level

$45K/yr - $65K/yr

2+ years exp

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. As the IT Technical Support Agent, you will support key infrastructure functions, troubleshoot hardware and software issues, and provide assistance for end users with level 1 and level 2 Infrastructure issues.

Consumer GoodsDIYHome ImprovementHome ServicesManufacturingWindows

Responsibilities

Resolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles

Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users

Assist with IT desktop deployments and image improvements

Support our Manufacturing IT related hardware, including handhelds, barcode readers, printers and scanners

Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues

Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve

Installation and wiring of computer and networking equipment

Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members

Ability to work with IT vendors as needed, to solve problems

Qualification

IT service desk supportWindows 11 troubleshootingMicrosoft Active DirectoryMobile device supportComputer hardware repairITIL experienceCustomer service experienceSolid Communication Skills