BetterUp · 14 hours ago
Vice President, Delivery & Deployment Operations
All, MO
Full-time
Hybrid
Director/Executive
$280K/yr - $385K/yr
15+ years expBetterUp is a company focused on human transformation, offering unique experiences to its employees and candidates. The Vice President of Delivery & Deployment Operations will lead the evolution of BetterUp's enterprise platform, turning complex deals into measurable outcomes while building and managing a global delivery organization.
Artificial Intelligence (AI)ConsultingCorporate TrainingHuman ResourcesPersonal Development
Responsibilities
Define the vision, structure, and operating model for enterprise deployment at scale
Design the balance between high-touch professional services and scalable shared infrastructure
Create playbooks for configuration, integrations, change management, and customer operating model enablement
Build and lead a global delivery organization across onshore and offshore models
Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts
Direct leadership of Partner Operations shared services infrastructure
Dotted-line oversight of forward-deployed engineering and product resources
Own KPIs for deployment quality, cost-to-serve, and time-to-value
Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory
Build feedback loops between field learnings and product innovation
Assess and refine the existing organization to establish world-class operational standards
Document the end-to-end deployment playbook
Optimize the model between dedicated account resources and shared services
Define and implement performance metrics across high-touch and scaled delivery
Pilot refined approaches with strategic partners and scale what works
Build the talent, systems, and global capabilities for deployment excellence at scale
Qualification
Required
15+ years in enterprise software, SaaS, or platform environments leading complex deployments or professional services organizations
Experience building and managing global delivery teams with mixed resourcing models (onshore/nearshore/offshore as well as forward deployed technical teams)
Track record designing operating models for high-complexity, multi-workstream enterprise implementations
Strong P&L acumen—you've managed delivery margin, utilization, and cost-to-serve metrics
Builder mindset: you thrive in ambiguity, operate from first principles, and scale systems and people simultaneously
Ability to translate technical complexity into business outcomes for executive stakeholders
Benefits
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year: + All federal/statutory holidays observed + 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) + 5 Volunteer Days to give back + Learning and Development stipend + Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
Company
BetterUp
BetterUp provides AI and human coaching to improve leadership, management, and employee performance across organizations.
501-1000 employees
H1B Sponsorship
BetterUp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (7)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$570.01MKey Investors
ICONIQ GrowthLightspeed Venture PartnersThreshold
2024-02-28Series Unknown· $0.21M
2021-10-08Series E· $300M
2021-02-25Series D· $125M
Leadership Team
Alexi Robichaux
CEO & Co-Founder
Ron Lewis
Senior Vice President - Chief of Staff to CEO & GM EMEA
Recent News
VC News Daily
2026-01-14
Salesforce Ventures
2025-12-15
Company data provided by crunchbase