Admissions Inquiry Representative jobs in United States
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Equip · 1 month ago

Admissions Inquiry Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$21/hr - $24/hr
date2+ years exp

Equip is the leading virtual, evidence-based eating disorder treatment program dedicated to ensuring access to effective treatment for individuals with eating disorders. The Admissions Inquiry Representative I will manage inbound patient inquiries, provide program information, and assist families with the admissions process while documenting interactions in a CRM.

Health CarePersonal HealthWellness
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H1B Sponsor Likelynote

Responsibilities

Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents
Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments
Collect patient information and input data points into various platforms and systems
Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact
Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
Encourage interested families/patients to move forward with the admissions process
Perform other duties as assigned

Qualification

Call center experienceCustomer service skillsPatient schedulingCommunication skillsMultitasking abilitiesSales skillsOrganizational skillsCollaboration skillsAdaptability

Required

2+ years of experience as a call center representative, customer service representative, and/or patient scheduling
Experience with fast-paced, high volume inbound call management
Strong skills in communication and collaboration with diverse teams
Organized and results-driven
Comfortable in a fast-paced environment, subject to rapid change and innovation

Benefits

Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.
Generous parental leave.
Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.
Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.
Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.
Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!
401(k) retirement plan.

Company

Equip

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Equip gives families lasting recovery from eating disorders through dedicated virtual care teams and gold-standard treatment delivered at home.
dateFounded in 2019
location
San Diego, California, USA
people-size501-1000 employees
web-link
http://equip.health

H1B Sponsorship

Equip has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (7)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$163.81M
Key Investors
TCGOptum VenturesF-Prime
2025-07-30Series Unknown· $54.15M
2024-04-11Series C· $35M
2022-02-16Series B· $58M

Leadership Team

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Kristina Saffran
Cofounder and CEO
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Erin Parks, Ph.D.
Co-Founder, Chief Clinical Officer
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Recent News

General Catalyst
General Catalyst Portfolio
2025-12-26
Behavioral Health Business
Addiction Treatment Providers Expand into Eating Disorders as Major Players Retreat
2025-09-19
Behavioral Health Business
Digital Eating Disorder Treatment Company Equip Health Discloses $47M Fundraise
2025-08-02
Company data provided by crunchbase