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Motorola Solutions · 5 hours ago

Onsite Technical System Manager - Miami Area

Plantation, FL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $110K/yr

3+ years exp

Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing public safety. The Onsite Technical System Manager will provide technical support and management for the Motorola Astro P25 radio system operations, ensuring optimal performance and integration with Miami Dade Fire Rescue.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Onsite Technical System Manager will be responsible for supervising a team of 4 direct reports, as well as other management duties. Will supervise/manage on site Motorola Solutions Technician(s)

Oversee, manage and administer the Motorola Astro P25 radio system operations for Miami-Dade County

Deliver maintenance and support services for Motorola's ASTRO P25 and associated technologies, dedicated to ensuring public safety for Miami-Dade Fire Rescue (MDFR)

Develop system-related monthly reports tailored to customer agreements

Generate monthly reports on subscriber repairs as per customer specifications

Initiate, monitor, and resolve cases efficiently, providing customers with regular status updates

Organize and oversee scheduled preventative maintenance for the P25 radio system

Schedule and manage site inspections to be completed in a timely manner and provide customer documentation

Provide assistance on FirstNet PTT Devices and deployable including but not limited to technical administration

Maintain, optimize, test, document and manage highly technical Motorola communications systems

Oversee and coordinate minor project tasks

Plan and execute system upgrades according to schedule

Track and manage any FSBs (Field Service Bulletins) and advise the customer when applicable

Promptly raise and monitor significant service problems within Motorola Solutions, involving appropriate personnel. Organize meetings and conference calls as required until issues are resolved

Act as the single point of contact for MDFR regarding all service related issues

Monitor of MOSCAD

Monitor the testing of the voting systems including remote site sensitivity verification

Assist with third party maintenance escorts to radio sites (UPS, A/C, Tower climber, Drone Inspections, etc.)

Assist with investigation of weak signal complaints and interference complaints

Inventory and tracking of all infrastructure equipment (spares, out for repair, FRUs, etc.)

Console programming

Maintain inventory of subscriber code plugs

Validate programming configuration of subscribers

Focus on maintaining optimal performance levels across an integrated system while taking a proactive approach to address and mitigate system level alarms and malfunctions

Manage system availability through routine system maintenance, performance monitoring and system wide preventative maintenance

Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and the documentation of results

Optimize and support complex communication systems and software applications, including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband systems

Deliver knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

Deliver knowledge in standard telephony, dedicated data circuits, and packet switching techniques

Provide weekly reports of activities and accomplishments

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Continuous training in the latest technologies and troubleshooting techniques

Team with Engineering, Project Management, Customer Service and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Qualification

P25 SystemsMotorola communications systemsRadio Frequency (RF) systemsNetwork managementCybersecurity principlesTechnical training developmentMS Office proficiencySelf-managementProblem resolutionCustomer serviceStress managementInventory managementField Service Bulletins (FSBs)Preventative maintenanceTroubleshooting techniquesSystem performance monitoringInterpersonal skillsTeam collaborationCommunication skillsAdaptabilityTechnical documentation

Required

3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, Military, Motorola equipment, IT Systems, Telecommunications, Public Safety, Engineering or Networking equipment

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Must be a US Citizen and able to obtain background clearance as required by US government customer(s)

Must live a commutable distance to the Miami Dade County area

Must be willing to travel 25% of the time and live within 50 miles from the coverage area

Must be able to obtain background clearance as required by government customer(s)

Must have a current, valid driver's license and no traffic violations

Ability to be on-call 24/7/365

This position is subject to working in high security areas governed by the US Department of Justice's 'Criminal Justice Information Services (CJIS) Security Policy' and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Preferred

Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures

Experience as a Radio Administrator/System Manager with expertise in P25 Systems, ASTRO 25, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment

Highly knowledgeable in wired/wireless communications systems, including local area networks (LAN) and wide area networks (WAN)

The ideal candidate should possess a strong understanding and awareness of cybersecurity principles and practices

Proficient in MS Word, Excel, Outlook, and Access, demonstrating strong computer literacy

Possesses exceptional self-management and interpersonal skills to effectively collaborate with customers, subcontractor partners, and various teams within Motorola Solutions

Self-motivated and capable of performing duties independently without direct supervision

Skilled in quickly resolving customer problems even in stressful situations

Familiarity with configuring and testing base stations, repeaters, routers, switches, and MPLS networks

Proficient in installing, configuring, and maintaining computer networks, including cabling, routers, switches, firewalls, and bridges

Ability to develop and deliver technical training

Provides guidance on integrating new tools and solutions into team operations

Proven experience utilizing equipment commonly used for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs)

Skilled in configuring and testing Motorola two-way radio and subscriber products

Experience working with logging recording systems, RF interfaces, wired/wireless communications systems, 911 applications, and networking equipment