EliseAI · 1 month ago
Solutions Engineer Lead (Post-Sales) | Housing
New York, NY
Full-time
Onsite
Senior Level
$150K/yr - $210K/yr
5+ years expEliseAI is a company focused on improving housing and healthcare industries through AI integration. They are seeking a Solutions Engineer Lead to ensure client success by driving implementation and adoption, while also improving product experience and collaborating with internal teams.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity
Set performance expectations, establish best practices, and guide the team in delivering scalable solutions
Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product
Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients
Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management
Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy
Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion
Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth
Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders
Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness
Qualification
Required
5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity
Strong technical proficiency in SQL and familiarity with BI tools (e.g., Looker, Tableau, Power BI)
Proven track record of program management and driving cross-functional initiatives
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language
Experience working closely with Product and Engineering teams, ideally with exposure to product management
A customer-first mindset, with the ability to balance strategic insight and tactical execution
Willingness to work in person at our office 4-5 days a week
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase