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Eastern Bank · 1 month ago

Assistant Branch Manager I(Chelsea)

90 Everett Avenue, Chelsea, MA, 02150, US

Full-time

Onsite

Mid, Senior Level

$28/hr - $35/hr

2+ years exp

Eastern Bank is a financial institution located in Chelsea, MA, seeking an Assistant Branch Manager I to support the Branch Manager in daily operations. The role involves managing customer service levels, achieving sales goals, and assisting in the development of the branch team.

BankingFinanceFinancial Services

Responsibilities

Under the general direction of the branch manager, assists with the daily management of a banking office

Responsible for achievement of personal sales goals and proactively guiding the sales activities of the platform staff toward achievement of branch goals. Through tested techniques, engage in sales and service coaching sessions with sales staff

Fully understands major aspects of the retail incentive plan and business loans and using that knowledge coaches’ staff to success

Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties

Responsible for branch's adherence to audit/compliance requirements

Manages customer service levels within the branch, adhering to established guidelines

Acts as the manager on duty when the Branch Manager is away from the office

In the absence of the Branch Manager, may apply policy for routine aspects of management

May prepare and deliver performance appraisals for subordinates as directed by Branch Manager

Expected to have/gain full understanding of the teller function

Under general direction, balancing policy, and procedures to make decisions that are mutually beneficial to the bank and the customer. Incumbent seeks guidance when dealing with policy ambiguity, unfamiliar situations, etc