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Rockland Trust · 1 month ago

Branch Manager III Newton Needham St Branch

Newton Upper Falls, MA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Rockland Trust is dedicated to creating a positive work environment and exceptional customer experiences. As a Branch Manager, you will lead a team to achieve branch goals, enhance customer satisfaction, and ensure operational integrity while fostering a culture of teamwork and community involvement.

Payments

Responsibilities

Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable

Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch

Select, hire, and motivate appropriate staff as needed to consistently deliver our value propositions as well as financial results

Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach

Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals

Manage a team of people collaboratively prospecting new businesses, while also managing and growing relationships in an existing larger book of business

Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty

Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance

Take responsibility for ensuring that customers consistently receive a World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels

Utilize strong and independent outbound calling skills (with an emphasis on prospect calling), ability to be a true advisor to a large existing base of businesses, and proven ability to network within a dense community to expand business opportunities

Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives

Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment

Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements

Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area

Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity

Assume additional responsibilities as assigned by Senior Management

Qualification

Retail Banking ExperienceSales ManagementCustomer Experience ManagementLeadership SkillsCommunication SkillsProfessionalismCoaching SkillsTeamwork

Required

College degree in business or finance, or equivalent experience

Minimum of 2 years of previous retail banking or retail sales management experience

Outstanding verbal and written communication skills with strong leadership ability

Strong track record of effectively managing sales, customer experience, and operations of a large and complex Business Focus or Business Hub Location and grow existing branch households and deposits

Thorough understanding around the requirements for a successful sales and service organization

High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions

Ability to work within normal office requirements, with long periods of standing and continuous customer support

Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate

Ability to successfully complete our training program