Trew · 1 month ago
Controls Support Engineer
West Chester, OH
Full-time
Onsite
Mid Level
3+ years expTREW is a company that values collaboration and customer-centric solutions. The Controls Support Engineer will provide technical support for material handling systems, troubleshoot PLC issues, and collaborate with teams to ensure customer satisfaction.
AutomotiveSoftware
Responsibilities
Provide technical support to customers for our material handling systems
Troubleshoot and diagnose issues with PLCs and other control systems
Develop and maintain documentation for control systems, including wiring diagrams, schematics, and programming documentation
Collaborate with cross-functional teams to identify and resolve issues
Provide training to customers on the operation and maintenance of control systems
Assist with the commissioning of new material handling systems
Participate in on-call rotation for after-hours support
Recording activities in a ticket management system for customer and internal visibility
Answering hotline calls to provide top-tier customer service to our end users
Occasional reactive support travel will be required (generally 1-2 day trips)
Qualification
Required
Bachelor's degree in Electrical Engineering, Controls Systems Engineering or related field
3-Phase power and electrical circuits
3+ years of experience in PLC programming and troubleshooting
Experience with Allen-Bradley, Siemens, or similar PLC platforms
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to travel up to 20% of the time for customer support and commissioning activities
Preferred
Experience with material handling systems or other industrial automation equipment
Knowledge of HMI programming and troubleshooting
Familiarity with Ethernet/IP and other industrial communication protocols
Company
Trew
TREW provides automated material handling solutions for integrators and end users, including Warehouse Execution Systems (WES), Warehouse Control Systems (WCS), PLC- and server-based machine controls, motorized driven roller (MDR) conveyor and services such as concepting, engineering, technical support, parts, field service and training.
201-500 employees
H1B Sponsorship
Trew has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (5)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$0.65M2022-03-28Seed· $0.65M
2019-01-01Acquired
Leadership Team
Mark Tefend
CEO
Bryan Jones, CPA MBA
CFO
Recent News
2025-02-11
Google Patent
2025-02-11
Google Patent
2025-02-11
Company data provided by crunchbase