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Amazon · 3 months ago

Lab Operations Manager , Leo Workplace Operations (LWO)

Redmond, Washington, USA

Full-time

Onsite

Senior Level

$99K/yr - $211K/yr

5+ years exp

Amazon is a leading technology company focused on delivering fast, reliable internet connectivity through its low Earth orbit satellite network, Amazon Leo. The Lab Operations Manager will oversee the implementation of lab operations strategies, ensuring efficient processes for lab intake, planning, and compliance, while coordinating with various stakeholders to maintain operational excellence in lab environments.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Support LWO in the end-to-end lab lifecycle process: project intake → execution planning → progress tracking → closeout

Support lab change request governance, documentation, and tracking mechanisms

Serve as the first point of contact for lab support requests, intake submissions, and user questions

Enforce safety protocols, access control, and training compliance within the lab environment

Lead weekly Lab Ops meetings and feedback loops, gathering / reporting site-specific challenges and driving improvements

Coordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with D&C and EHS

Support planned and unplanned lab outages in partnership with FM and internal leadership; schedule flexibility is a must

Conduct regular lab audits and track local lab metrics related to compliance, usage, and support needs

Monitor asset condition and report issues or escalations for maintenance or replacement

Ensure signage, safety plans, and lab records are accurate and up to date

Proactively remain informed of inflight lab projects and workback schedules, escalating blockers as needed

Serve as the central liaison for lab tooling, dashboarding, and asset tracking workstreams

Support rollout and maintenance of Lab Operations Playbooks, training materials, and service catalogs

Support cross-functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow-ups, and timely execution

Monitor lab program health metrics and report regularly on progress, risks, and upcoming projects

Drive continuous improvement of lab operations through process standardization and stakeholder feedback loops

Maintain a clear line of communication with the central Lab Operations and local leadership teams, surfacing risks, blockers, or improvement ideas

Qualification

Lab safety protocolsStakeholder coordinationProject managementPMP certificationSix SigmaAutoCADVBASQLProcess improvementAsset trackingCommunication skills