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StandardAero · 2 weeks ago

Customer Service Account Intern

Dallas, TX

Internship

Onsite

Intern

Start in 2026 Summer

StandardAero is an industry leader in MRO services and customized solutions in the aerospace field, seeking a motivated Customer Account Intern for the summer of 2026 in Dallas, Texas. The intern will support the Customer Service department in areas such as Billing and Account Management, ensuring customer requirements are understood and communicated effectively while gaining hands-on industry experience.

Aerospace

No H1B

Responsibilities

Prepare quotes, proposals, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns and estimate-to-invoice variance (EIVA) as they occur

Act as a liaison between our external customers and our internal engineering, operations, logistics and supply chain teams. Ensure that customers’ requests are routed to the appropriate parties and responded to in a timely manner

Explain pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers

Monitor and analyze cost projections on an ongoing basis, proposing solutions for corrective action as required

Project a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed

Cultivate customer loyalty through a commitment to customer satisfaction

Support preparation of presentations and special projects

Manage personal workload and time, adapting to change and adjusting to changing demands of the workplace

Provide innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized

Apply project management principles such as identifying available resources, defining scope, developing timelines and budgets, analyzing cost-benefit and evaluating risk. Design strategies to mitigate risk and influences buy-in from all stakeholders while applying the seven steps of continuous improvement

Perform other duties as assigned