Ridgeline · 1 month ago
Revenue Operations Systems Analyst
New York, NY
Full-time
Onsite
Senior Level
$138K/yr - $162K/yr
5+ years expRidgeline is an innovative company focused on transforming the investment management industry through technology. As a Revenue Operations Systems Analyst, you will optimize and maintain the company's GTM systems and Salesforce environment, collaborating with various teams to enhance operational efficiency and data quality.
Artificial Intelligence (AI)Information TechnologySoftware
No H1B
Responsibilities
Build and maintain components within Salesforce Sales Cloud, Service Cloud, and Experience Cloud, including custom objects, fields, workflows, flows, and automation
Support the design and implementation of scalable enhancements that meet evolving GTM needs
Configure and optimize Experience Cloud portals to enable visibility and collaboration for partners and customers
Contribute to improvements in Service Cloud case management, automation, and internal support workflows
Integrate and maintain connections between Salesforce and external GTM tools, including HubSpot, Apollo, Looker Studio, and Pendo
Monitor system integrations and workflows to ensure accuracy, reliability, and operational efficiency
Collaborate with stakeholders across Revenue Operations, IT, and GTM teams to align tools with business goals
Ensure data quality and compliance through regular audits, deduplication, and adherence to governance policies
Partner with Security and IT to manage user roles, access permissions, and system compliance
Design and deliver reports and dashboards that provide actionable insights into GTM performance and pipeline health
Translate business requirements into efficient, scalable systems solutions
Qualification
Required
5+ years of experience in Revenue Operations, Salesforce Administration, or a related technical operations role
Proficiency with Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Familiarity with GTM platforms and integrations (e.g., HubSpot, Apollo, Looker Studio, Pendo, Workato)
Strong understanding of data governance, compliance, and CRM best practices
Experience building reports and dashboards using Salesforce and analytics tools
Excellent troubleshooting and problem-solving skills with a high attention to detail
Effective communicator with a collaborative approach across technical and business stakeholders
Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
An aptitude for problem solving
Ability to communicate effectively
Serious interest in having fun at work
Preferred
Salesforce Administrator certification (or progress toward certification) is a plus
Experience with automation tools or scripting for Salesforce workflows
Exposure to Workday or other enterprise systems
Familiarity with AI tools used in RevOps or GTM systems
Benefits
100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement.
Unlimited vacation
Educational and wellness reimbursements
$0 cost employee insurance plans
Company
Ridgeline
Ridgeline is a computer software company that specializes in software development to deliver for the investment management industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Blair
Chief Executive Officer
Lisa Faucher
SVP, Enterprise Operations
Recent News
Game Industry Business
2024-03-01
Company data provided by crunchbase