Employees Retirement System of Texas · 1 month ago
ERS - Benefits Counselor (ERS Internal Posting Only)
Main Office (327-100001)200 E 18th Street
Full-time, Contract
Onsite
Mid Level
$5,149/mo - $5,149/mo
3+ years expThe Employees Retirement System of Texas (ERS) administers benefits for State of Texas employees and retirees. They are seeking Benefits Counselors to provide insurance and retirement benefit education and guidance to members through various communication channels.
Employee BenefitsEmploymentFinancial ServicesGovernmentHealth CareHealth InsuranceInsuranceRetirement
Responsibilities
Efficiently answers questions, educates, and counsels ERS members regarding state employee benefits programs, including insurance, retirement, online tools, and any ERS related matters over the phone
Communicates tactfully and provides information in a clear and concise manner. Manages communication style to match customers with various levels of knowledge and experience
Uses sound decision-making and judgment skills and appropriately applies and interprets existing law, pending legislation, rules, policies and procedures
Promotes ERS related tools, services, and programs
Provides exceptional customer service and benefits counseling as defined by service delivery standards
Assists Benefits Counseling leadership with handling moderately complex and escalated member inquiries
Provides moderate training support to other Benefits Counseling team members
Performs other duties as assigned
Qualification
Required
Graduation from an accredited senior high school or equivalent, plus 60 semester hours of college credit from an accredited college or university. Each year of related work experience over the minimum requirement may be substituted for one year (30 semester hours) of college credit
Three (3) years customer focused experience, identifying and resolving issues one-on-one with customers
Two (2) years of experience educating and/or counseling a wide variety of customers on policies, procedures, laws or rules
One (1) year of qualifying experience with Windows-based computer software, including Microsoft Office, and internet browsers
Successful completion of the ERS Benefit Counselor training program
Preferred
Experience in claims processing or benefits processing
Customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies
Experience conducting in-person counseling sessions or in-person customer service regarding customer/employee benefits
Experience in health insurance or retirement benefits
Benefits
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical Insurance
Optional Benefits such as dental, vision, and life insurance
8 hours sick leave per month
8 hours vacation per month with potential to earn more with longevity
Additional paid time off (PTO) earning opportunities
Employee Assistance Program (EAP) services
Company
Employees Retirement System of Texas
ERS administers retirement benefits; health and other insurance plans; TexFlex, a tax-savings flexible benefit program; and the Texa$aver 401(k) / 457 Program on behalf of employees and retirees of State of Texas agencies and higher education institutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ian W. Smith
Investment Analyst
Recent News
Globe and Mail
2025-07-16
2025-07-09
2025-06-30
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