Raymour & Flanigan Furniture and Mattresses · 1 month ago
Depot Customer Service Lead $20 hourly
Stratford, CT
Full-time
Hybrid
Mid Level
$20/hr - $20/hrRaymour & Flanigan is a long-term, privately held company that values its team members' hard work and dedication. They are seeking a Depot Customer Service Lead who will be responsible for resolving customer service issues, acting as a liaison between customers and repair technicians, and ensuring customer satisfaction in a retail environment.
E-CommerceFurnitureRetail
No H1B
U.S. Citizen Only
Responsibilities
Dedicated team builder
Exceptional ability in implementing multiple assignments
Outstanding analytical problem-solving skills
Excellent communications and interpersonal skills
Flexible and adapt well to changing organizational needs
Liaison between senior management and staff members
Proactively resolve escalated customer issues
Resolve customer service issues
Provide consumer resolutions in a call center/retail environment
Inspect furniture returns and exchanges
Proactively resolve escalated customer service issues
Execute warranty protection plans
Able to identify opportunities and find solutions for continuous improvement
Act as liaison between the customers, repair technicians and delivery teams
Communicate delivery concerns with the operation management team
Maintain repair technician vehicle records and product supplies
Perform additional functions that may be assigned at the discretion of management
Qualification
Required
Dedicated team builder
Exceptional ability in implementing multiple assignments
Outstanding analytical problem-solving skills
Excellent communications and interpersonal skills
Flexible and adapt well to changing organizational needs
Liaison between senior management and staff members
Proactively resolve escalated customer issues
Resolve customer service issues
Provide consumer resolutions in a call center/retail environment
Inspect furniture returns and exchanges
Proactively resolve escalated customer service issues
Execute warranty protection plans
Able to identify opportunities and find solutions for continuous improvement
Act as liaison between the customers, repair technicians and delivery teams
Communicate delivery concerns with the operation management team
Maintain repair technician vehicle records and product supplies
Perform additional functions that may be assigned at the discretion of management
Excellent phone etiquette
Interpersonal skills
Ability to multi-task
Strong computer skills
Proven customer service skills
Prior supervisory or leadership experience
Ability to work independently as well as in a team setting
Experience in a fast-paced environment
High School Diploma or equivalent
Flexibility to work a retail schedule that includes nights, weekends, and sale events
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
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