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Accredited Labs · 1 day ago

General Manager - Northeast USA

South Windsor, CT

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Accredited Labs is a trusted provider of accredited calibration services, and they are seeking an experienced and strategic General Manager to join their Holts Precision Team. The General Manager will oversee multiple business units and facilities across the Northeast United States, ensuring strategic direction, driving business growth, and upholding high-quality standards.

ComplianceRentalTest and Measurement

Responsibilities

Manage day-to-day operations, ensuring seamless calibration activities, resource optimization, and compliance with industry standards

Lead, mentor, and develop a team of skilled technicians, fostering a culture of continuous improvement, training, and positive engagement

Provide both remote and on-site support for additional locations and their local operational leaders

Cultivate strong relationships with clients, understanding their needs, and ensuring exceptional service delivery

Implement and oversee quality control procedures, audit calibration processes, and maintain adherence to quality standards

Identify and pursue new business opportunities, collaborate with sales teams, and develop strategies to expand our customer base and services

Oversee branch financials, including budgeting, P&L management, and financial planning, to ensure profitability and cost-efficiency

Ensure a safe work environment, implement safety protocols, and maintain compliance with health and safety regulations

Drive innovation in calibration services, utilizing the latest technology and techniques to enhance service quality and efficiency

Partner with our central Quality Management team to identify and bridge training gaps, ensuring technicians are proficient and workload is balanced. Promote continuous learning and skill enhancement among staff

Oversee the maintenance and readiness of all calibration tools, vehicles, and equipment, ensuring technicians have the necessary resources for optimal job performance

Qualification

Operational ManagementClient Relationship ManagementFinancial ManagementLeadership SkillsCalibration Standards KnowledgeData-Driven Decision MakingMulti-Site ManagementTeam DevelopmentInnovation in ServicesEffective Communication

Required

Minimum 5 years management experience

Strong leadership and team management skills, with the ability to motivate, develop and drive accountability with talent

Proven track record in operational management within the calibration or similarly technical field

Excellent client relationship skills with the ability to address client needs effectively

Strategic thinker with solid business acumen, financial management capabilities, and the ability to drive growth

Demonstrated success in transforming operations with data-driven decision-making and implementation of technology tools

Effective communicator, with innate ability to become proficient in calibration software and tools

Proven experience managing budgets and financial operations

Experience managing multi-site business units and driving cohesive development of local leadership

Willingness and ability to travel 50% of workdays to provide on-site support as needed

Preferred

Bachelor's degree in a technical or business field preferred, with relevant professional certifications being an advantage

In-depth knowledge of calibration standards, quality assurance practices, and industry regulations is a bonus but is not necessary to be successful in this role