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UofL Health · 2 days ago

Manager, Practice

Louisville, KY

Part-time

Onsite

Mid, Senior Level

1+ years exp

UofL Health is a healthcare organization, and they are seeking a Practice Manager to oversee the daily operations of the physician practice. The role involves managing administrative and clinical staff to ensure efficient service delivery and compliance with regulations.

Health CareHospitalmHealthPrimary and Urgent CarePsychology

Responsibilities

Meets the business and financial goals as well as the goals for patient satisfaction and employee satisfaction

Provides supervision to staff while the clinic is in operation

Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff

Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc

Manages provider and schedule utilization. Monitors non-booked regular, overbooked, and unavailable time. Monitors average wait time before rooming as well as daily attendance of appointments

Monitors front desk quality workflow by checking workflow without warning rate, encounter verification rate, MSPQ completion rate and front-end collections

Monitors front desk productivity by checking contacts resolved on Patient WQ, Referrals authorized, and referrals released from WQ

Manages referrals by monitoring authorized by DOS, loop closed, loop outgoing, days to triage, days to schedule, and days until first appointment

Manages the welcome check in rate from office kiosk

Monitors average sign in/check in and registration time

Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs

Monitor payroll system to control time management

Ensure and maintain environment to comply with regulatory, licensure, compliance, and accreditation requirements

Act as the liaison between the practice and Central Billing Office

Assist Director with implementation and development of long-range plans

Establishes work procedures and standards to improve efficiency and effectiveness of the practice

Develops guidelines for prioritizing work activities and modifying activities as necessary to ensure appropriate staffing levels are maintained

Shows concern for our patients, physicians, and team members by listening, empathizing and responding promptly

Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures

Monitors and documents performance of team members

Rewards and disciplines team members as needed; resolves team member issues

Counsels, disciplines and/or recommends termination of employees as required

Assists in the management of FTE’s and operational expenses to ensure sound fiscal operations of the practice

Monitors purchases for practice; plans a corrective strategy when order levels are excessive in volume or cost and communicates strategy with administration

Analyzes financial and practice activity reports

Manage Call Center environment (if applicable) and establish departmental metrics

Maintain Provider schedule for clinical practice

Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with U of L Physician standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance

Develops and maintains effective communications between all levels of personnel

Maintain patient confidentiality and complies with HIPPA policies and procedures

Conducts staff meetings regularly

Maintains compliance with all company policies, procedures and standards of conduct

Complies with HIPAA privacy and security requirements to always maintain confidentiality

Performs other duties as assigned

Qualification

Practice managementHealthcare financial managementStaff supervisionAllscripts/EPICMicrosoft Office SuiteCustomer serviceCommunication skillsProblem-solvingTeam collaboration

Required

Associate degree in Business Administration or related field with an emphasis in Healthcare Administration preferred

Clinical certificate/license (CCMA, LPN, RN….)

One year of work and supervisory experience in practice management

Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management

Ability to communicate effectively in both verbal and written formats

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public

Knowledge of organizational policies, procedures, systems, and objectives

Knowledge of fiscal management techniques

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Knowledge of governmental regulations and compliance requirements

Ability to plan, organize and supervise

Ability to exercise initiative, sound judgment and problem-solving techniques in that decision-making process

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public

Ability to communicate clearly

Knowledge of health care administration systems

Allscripts/EPIC, centricity business computer skills

Proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages