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Ricoh USA, Inc. · 1 month ago

Senior Field Representative, Field Services Support

Los Angeles, CA, United States

Full-time

Onsite

Mid, Senior Level

$24/hr - $25/hr

3+ years exp

Ricoh USA, Inc. is a leading provider of office solutions, and they are seeking a Senior Field Representative for Field Services Support. This role specializes in servicing and repairing office equipment, managing customer relationships, and providing technical support to other technicians.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Specializes in the servicing and repair of a core set of highly complex office products

Manages territory, inventory, and customer relationships

As a specialist, provides 2nd level technical support to other technicians

Achieves expected productivity levels associated with assigned workload and level of experience

Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads

Able to work under minimal supervision

Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products

Demonstrates required digital competencies associated with assigned products and level assignment

Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices

Completes technical training on new equipment as assigned

Conducts OJT for new and experienced technicians as required

Conducts technical seminars as required

Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations

A positive influence/champion within the team/organization

Proactively seeks ways to improve things

Assumes responsibilities of Field Technology Service Manager as required

Effectively executes all required territory management and call handling procedures

Works closely with sales partners to maximize equipment leads and upgrade opportunities

Maintains and manages own parts inventory with a high degree of accuracy

Adheres to territory back-up plans

Completes all required administrative tasks in an accurate and timely manner

Complies with all company policies

Effectively handles the most difficult customer situations

Acts as a communication link on unresolved technical problems/issues

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed

Maintains productive, professional relationship with all company personnel

Responsible for maintaining a "car stock" inventory

Performs other duties as assigned

Qualification

Electro-mechanical devicesTechnical trainingIndustry CertificationCustomer serviceTechnical manuals comprehensionProblem-solving skillsProfessional appearanceInterpersonal skillsVerbal communicationTeam leadership

Required

Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I

Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business

Requires an excellent working knowledge of electro-mechanical devices and electronics

Requires expert knowledge of assigned equipment

Skilled methodical approach to resolving problems

Possesses strong interpersonal and verbal communications skills

Excellent customer service skills including ability to follow up to ensure closure of issues

Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)