iSPACE Environments · 1 week ago
Account Manager - Architectural Products
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $80K/yr
5+ years expiSPACE Environments is a company that specializes in architectural products, and they are seeking an Account Manager to manage customer relationships and ensure satisfaction. The role involves interacting with various stakeholders to influence product specifications and manage project timelines effectively.
CollaborationEnterprise SoftwareTelecommunications
Responsibilities
Proactively Manages & Develops day-to-day Relationships with Assigned Customers
Able to manage basic client issue resolution with minimal/no AP support
Initiate customer conversations for projects frequently (may vary by customer) to:
Ensure iSpace is current with monthly revenue projections
Clearly communicate iSpace deliverables, customer requirements and timeline needs to ensure iSpace is positioned to execute a successful project
Receive customer requests, manage customer expectations, delegate to internal teams
Clearly communicate payment terms relating to timeline needs
(deposit invoice requirements)
Obtain customer decisions, feedback, and approvals in support of project timelines
Signed proposals
Signed Scope of Work
Schedule site visits with appropriate internal resources at various phases of the projects
Ensure customer requirements are proactively communicated
Regularly communicate project updates and recaps to customers
Complete meeting recaps, task lists/next steps, follow up items, and status
Recognize the need for CO’s and communicate to customers in a timely manner
Utilize Scope Of Work as a tool to hold internal and external customer accountable to their deliverables to ensure successful and timely project completion
Work with Field Services to communicate all punch list items and keep customer updated through to completion
Participates in client testing, training, and sign-off as needed (defined in Handoff meetings who will be responsible at the project level)
Manage all Internal/External Communications and Meetings for Assigned Projects
The position is responsible for identifying the appropriate level of communication needed for each project (scalability) adjusting meeting content, attendees and project options based on current client or project issues
The position recognizes new business opportunities with assigned clients
Creates projects and delegates initial tasks at the appropriate times to the design, project and installation teams
Update projects with current documentation (proposals, SOW, notes and status)
Use/distribute Project Information Worksheets for each project to provide Accounting and Operations details needed to successfully complete their roles within the project
Using the Handoff Meeting, Kickoff Meeting and Post Op Meeting agendas; schedule, facilitate and lead meetings for all assigned projects/events when necessary based on size and scope of work, or as directed by management and/or leadership
Work with Field PMs to confirm completion of customer requirements prior to installation
Create and disseminate project timelines based on project complexity, customer needs, and internal resources
Coordinate installation needs with Field Services Manager
What resources/skills sets are needed
Room availability
Customer timeline requirements
Delegate CO creation to Design team or create CO’s (such as labor only changes) and submit to client
Prepare final paperwork for invoicing; work with accounting to submit to Sr. AM or AP for approval on margin variances prior to sending to customer
Invoice in a timely manner, planning to invoice as soon as it is possible upon completion of work
Send customer all final project documentation: as-builts, code, client sign-off, survey request and transition/introduction to iSpace team
Serve as a Steward of iSpace Core Values and Brand
We are EXPERTS: We provide well thought out solutions to support our client’s business needs
We are RESOURCEFUL: We will find ways to get it done and make it look easy
We VALUE all PARTNERSHIPS: Our partners are not viewed as transactions, but friends. We support each other and celebrate in each other’s successes
We believe in TEAMWORK: All of us together are better than each of us alone
We have FUN: Having fun is part of our work experience. We bring our culture to life by enjoying ourselves and each other
We are OWNERS: We are 100% employee owned. We think and act like owners, making every decision count for our collective success
Other duties as needed to meet business needs
Qualification
Required
Bachelor's degree in architecture, engineering, design or similar field required
5+ years demonstrated success in a deadline driven, customer-experience based business model requiring strong project management skills
Architectural/construction industries sales experience
A strong understanding of construction, real estate, and job site conditions
Strong product and technical knowledge, including applicable building codes, pricing, price estimating, electricity and cabling, etc
Comfortable in participating in the construction process and interacting with a General Contractor and Architect
Successful outside sales experience selling to small and medium sized businesses in a given territory
Must have the ability to make sales presentations to small and large sized groups
Strong analytical, time management, problem solving, prioritization and planning skills
Exceptional verbal and written communication skills are essential along with computer skills, including spreadsheets, presentation, and word processing programs
5+ years experience in a customer-facing role and project management experience required
Minimum of 5 years architectural wall/GC or design experience
Highly proficient with Microsoft Office Suite, including Word, Excel and PowerPoint
Must have proven ability to drive growth and profitability and lead / influence teams
Must have an exceptional ability to guide teams, influence projects and drive results
Strong customer focus with solution orientation
Must possess strong attention to detail and time management skills
Strong, effective communication with coworkers and clients at various levels
Desire and ability to succeed in a fast-paced, results driven environment
Must be flexible and adept with multi-tasking and changing priorities
Ability to manage multiple projects and delegate to other team members
Must have proven ability to collaborate within teams and cross-functionally and meet deadlines
Willingness and ability to work beyond a normal work schedule during peak periods to ensure client needs are met
Ability to travel up to 10%
Benefits
Comprehensive PTO Package
Health and Welfare Benefits
Employee Ownership
Company
iSPACE Environments
iSpace Environments is an office furniture, planning, and installation company in the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dustin Benz
President
Recent News
Twin Cities Business
2025-04-23
Company data provided by crunchbase