Boston Scientific · 1 month ago
Director, Capital Equipment Service Support and Training
Arden Hills, MN
Full-time
Onsite
Director/Executive
$150K/yr - $286K/yr
7+ years expBoston Scientific is a leader in medical science, committed to solving important health industry challenges. The Director, Capital Equipment Service Support and Training is responsible for leading the service support and training organization, ensuring performance objectives are met while optimizing capital equipment and service business operations.
Health CareMedicalMedical Device
Responsibilities
Lead and manage the following teams: service support, TAC (Technical Assistance Center) and CETS (Capital Equipment Technical Services) training teams across multiple locations. Responsible for directly managing 3-8 employees and a large indirect team across multiple locations in the US and Europe. Leader will have some room to shape the org design
Establish strategic direction for key capital equipment activities. Align efforts across supply chain and business / division objectives and act as liaison to advocate and communicate overall strategy
Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives
Partner and align with divisional leadership on strategic priorities and key initiatives for capital, sales process, and customer engagement
Builds strategic partnerships to further departmental and organizational objectives. Interacts internally and externally with senior level management, outside regulatory agencies, customers, vendors and/or suppliers
Establish structure, processes, and procedures to assure comprehensive quality system compliance
Assist with Divisional commercial support: selling activities support driving alignment of service and commercial strategies
Support QBR process with divisions to review performance and discuss trends for their organization
Connect with counterparts globally to support divisional service initiatives
Partner with divisional leadership to oversee new product development and introduction. Champion improvements in business processes to increase the effectiveness of their implementation across service operations
Collaborate with international counterparts to establish framework for global service operations and drive best-practice sharing
Continually evaluate, improve, and implement changes to assure customer-centric service support, TAC and training team focus. Create balanced performance environment addressing customer satisfaction, employee satisfaction and achievement of productivity and revenue-expense goals
Responsible for management of budget and budgeting process and track/forecast headcount needs with a rapidly changing install base portfolio
Create a high-performance culture with a focus on continuous improvement to continuously improve customer experience while maintaining key cost and efficiencies goals
Maintain strong working relationships with external customers and internal sales, marketing and engineering management, and international counterparts
Qualification
Required
BS/BA with a concentration in business or technical field
Demonstrated (7- 10 years) progressive service and/or leadership experience (global experience preferred)
Demonstrated customer facing or customer supporting experience – both internal and external customers
Demonstrated experience in managing teams using cloud-based service and team management technologies (e.g., ServiceMax)
5-7 years of people management experience required
Excellent communication skills, with ability to communicate effectively with all levels of the organization
Strong business acumen and ability to create and maintain commercial partnerships
Strong problem skills required including lean or six sigma expertise
Highly adaptable, flexible, and willing to accept new ideas, processes, and procedures
Domestic travel and some international up to 10% required
Preferred
Capital equipment/service experience preferred
Experience managing a remote and global team preferred
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
H1B Sponsorship
Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (106)
2023 (93)
2022 (140)
2021 (111)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
BioWorld Financial Watch
2025-12-25
2025-12-12
Company data provided by crunchbase